New Mexico Administrative Code
Title 17 - PUBLIC UTILITIES AND UTILITY SERVICES
Chapter 11 - TELECOMMUNICATIONS
Part 22 - QUALITY OF SERVICE
Section 17.11.22.15 - OUT-OF-SERVICE CREDITS FOR DESIGNED SERVICES
Current through Register Vol. 35, No. 18, September 24, 2024
A. When service is out for the designated time period, then unless the customer caused the out-of-service condition, an ILEC shall credit the stated amount to the customer's account, unless otherwise determined by customer contract.
|
Period out of service, in clock hours, whether continuous or discontinuous |
Credit for DS-1 services |
Credit for DS-3 services |
Credit for ISDN-BRI services |
|
Less than 4 hours in a 12 hour period |
no credit |
no credit |
no credit |
|
4 to 8 hours in a 24 hour period |
$120 |
$1000 |
no credit |
|
8 to 16 hours in a 36 hour period |
$210 |
$2100 |
no credit |
|
16 to 24 hours in a 48 hour period |
$240 |
$2400 |
no credit |
|
24 to 48 hours in a 60 hour period |
$300 |
$3000 |
$10 per day |
|
More than 48 hours in a 72 hour period |
The greater of $420 or 100% of the total monthly recurring charge |
The greater of $4000 or 100% of the total monthly recurring charge |
$10 per day |
B. Whenever an ILEC fails to repair an out-of-service condition for DS-1 or DS-3 service within twenty-four (24) clock hours of notification, it shall credit the pro rata cost of the circuit and trunks to the customer's account.
