New Mexico Administrative Code
Title 17 - PUBLIC UTILITIES AND UTILITY SERVICES
Chapter 11 - TELECOMMUNICATIONS
Part 22 - QUALITY OF SERVICE
Section 17.11.22.13 - ALTERNATIVE SERVICE
Universal Citation: 17 NM Admin Code 17.11.22.13
Current through Register Vol. 35, No. 18, September 24, 2024
An ILEC shall provide alternative service to a customer whose order is held, unless the customer was the cause of the delay.
A. Where wireless phone service or equivalent service is available, an ILEC shall offer to pay for the customer to receive such service.
(1) The ILEC shall cover all
nonrecurring charges, including charges for the wireless handset, all monthly
recurring charges, and unlimited local calling until the ILEC completes the
service request. The ILEC may supply the customer with a wireless handset and a
prearranged service plan or a voucher to obtain the same from a third
party.
(2) The customer shall be
responsible for paying roaming and long distance charges.
B. Where wireless phone service or equivalent service is not available, the ILEC shall offer the customer free of charge a telephone number, a listing, and the customer's choice of either:
(1) free remote call forwarding of that
number until service is provided; or
(2) a free voice mailbox to which the
customer's calls may be directed until service is provided.
Disclaimer: These regulations may not be the most recent version. New Mexico may have more current or accurate information. We make no warranties or guarantees about the accuracy, completeness, or adequacy of the information contained on this site or the information linked to on the state site. Please check official sources.
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