New Mexico Administrative Code
Title 17 - PUBLIC UTILITIES AND UTILITY SERVICES
Chapter 11 - TELECOMMUNICATIONS
Part 16 - CONSUMER PROTECTION
Section 17.11.16.18 - PROHIBITIONS ON DISCONTINUANCE OF SERVICE
Universal Citation: 17 NM Admin Code 17.11.16.18
Current through Register Vol. 35, No. 18, September 24, 2024
A LEC shall not discontinue basic local exchange service:
A. to any residence where a seriously or chronically ill person resides, or will re-establish service to such a residence, if, at least two (2) days prior to the proposed service discontinuance date specified in the notice:
(1) the LEC receives a medical certification,
valid for thirty (30) days, on the form prescribed by the commission in
17.11.16.33 NMAC or a substantially similar form, from a medical professional
stating that discontinuance of service might endanger the customer's life or
health;
(2) the LEC receives a
financial certification, valid for ninety (90) days, on the form prescribed by
the commission in 17.11.16.34 NMAC or a substantially similar form, from the
customer stating that the customer does not have the financial resources to pay
the charges for telecommunications services; and
(3) the residential customer enters into a
payment plan with the LEC;
B. for nonpayment of the disputed portion of a bill; or
C. for delinquency in payment for service to a previous occupant of the same premises unless the previous occupant continues to reside at the premises or the new customer is legally liable for the debt of the previous occupant.
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