New Mexico Administrative Code
Title 17 - PUBLIC UTILITIES AND UTILITY SERVICES
Chapter 11 - TELECOMMUNICATIONS
Part 16 - CONSUMER PROTECTION
Section 17.11.16.16 - BILLING DISPUTES AND ERRORS, GENERAL REFUNDS AND BILL CREDITS
Current through Register Vol. 35, No. 18, September 24, 2024
A. In the event of a dispute between a customer and a carrier concerning a bill for telecommunications services, the carrier may require the customer to pay the undisputed portion of the bill to avoid discontinuance of service for non-payment. The carrier shall make an investigation appropriate to the case, and report the results to the customer. In the event the dispute is not reconciled, the carrier shall advise the customer that the customer may file a complaint with the commission for disposition of the matter.
B. Whenever the billing for service has not been determined accurately because of a carrier's omission or negligence, the carrier shall: