New Mexico Administrative Code
Title 17 - PUBLIC UTILITIES AND UTILITY SERVICES
Chapter 11 - TELECOMMUNICATIONS
Part 16 - CONSUMER PROTECTION
Section 17.11.16.14 - BILLS
Current through Register Vol. 35, No. 18, September 24, 2024
A carrier shall provide easily readable, readily understandable detailed bills that:
A. itemize services, usage, and charges, including quantities of units and per-unit charges, unless the customer selects an alternative billing option offered by the carrier;
B. separately identify each nonrecurring and recurring charge;
C. describe and itemize charges for repair work on the customer's side of the network interface according to whether they are for labor, materials, travel, or other necessary expenses which must be specified;
D. include the name and toll-free number of the carrier;
E. include, where applicable, the name and toll-free number of the billing agent;
F. include a statement, in English or Spanish, as requested by the customer, advising customers that if they have a question about their bill, they should first contact the carrier; and
G. include the toll-free number of the consumer relations division of the commission together with a statement advising customers that they may contact the commission if they are unable to resolve a billing inquiry with the carrier.
