New Mexico Administrative Code
Title 17 - PUBLIC UTILITIES AND UTILITY SERVICES
Chapter 11 - TELECOMMUNICATIONS
Part 16 - CONSUMER PROTECTION
Section 17.11.16.12 - FAIR MARKETING PRACTICES
Universal Citation: 17 NM Admin Code 17.11.16.12
Current through Register Vol. 35, No. 18, September 24, 2024
A. Any carrier subject to the commission's jurisdiction shall, in all oral or written contacts with customers:
(1) provide
timely, courteous, and accurate information;
(2) explain services, and switching and
discontinuance of service, accurately and unambiguously;
(3) not represent discretionary services as
essential;
(4) not engage in any
unfair or deceptive trade practice, including but not limited to the unfair or
deceptive trade practices and unconscionable trade practices defined in NMSA
1978 Section
57-12-2;
(5) upon a customer-initiated inquiry about
services, make a good-faith effort to identify the service that is the most
economical for the customer, based on the customer's representation of his or
her telecommunications requirements.
B. Upon request of the commission or staff, a carrier shall provide its sales scripts, marketing materials, and sales and marketing practices and procedures to the commission for review. A carrier may petition for a protective order pursuant to the commission's rules of procedure prior to providing the requested information.
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