New Mexico Administrative Code
Title 16 - OCCUPATIONAL AND PROFESSIONAL LICENSING
Chapter 48 - PRIVATE LAW ENFORCEMENT PRACTITIONERS
Part 9 - DISCIPLINARY PROCEEDINGS
Section 16.48.9.9 - PROCEDURES FOR RECEIPT OF A COMPLAINT

Universal Citation: 16 NM Admin Code 16.48.9.9

Current through Register Vol. 35, No. 18, September 24, 2024

A. The department's assigned compliance staff will maintain a written log of all complaints received which records at a minimum, the date the complaint was received; name, electronic mail and physical mailing address(es) of the complainant(s) and respondent(s); and the name, electronic mail and physical address(es) of all possible witnesses listed on the complaint.

B. Upon receipt of a complaint the department's compliance staff will:

(1) log in the date the complaint was received;

(2) determine whether the respondent is licensed, registered or is an applicant for licensure or registration with the department;

(3) assign a complaint number and create an individual file. Complaint numbering shall begin with 01 each calendar year;

(4) after a legal review, send complainant written acknowledgment of receipt of the complaint and any follow up questions needed to clarify the compliant; and

(5) send a copy of the complaint to the respondent(s) via electronic mail or certified U.S. mail to the address of record in the respondent's file, unless the department reasonably determines that disclosure of the information in the complaint at that time, will substantially and materially impair the integrity or efficacy of the investigation.

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