New Mexico Administrative Code
Title 12 - TRADE, COMMERCE AND BANKING
Chapter 2 - CONSUMER PROTECTION
Part 6 - REQUIREMENTS FOR REPAIR OF VEHICLES
Section 12.2.6.14 - SELF-REGULATION PROGRAMS
Current through Register Vol. 35, No. 18, September 24, 2024
A. The attorney general may refer to an approved self-regulation program any complaint alleging a violation of these regulations by an automotive repair shop participating in the program. Not more than forty-five (45) days of receiving a complaint by referral from the attorney general, the program shall provide the attorney general with a written report describing the substance of the complaint and the program's disposition of the complaint.
B. At a minimum, an approved self-regulation program shall include:
C. Not less than every twelve (12) months, or more frequently if required by the attorney general, the program shall submit a written report to the attorney general containing the following information:
D. All records of the program shall be available for inspection and copying by the attorney general upon request during normal business hours.
E. All proceedings of the program concerning consumer complaints shall be open to the public.
F. The attorney general may withdraw approval of a program at any time upon a finding by the attorney general that the program has failed to comply with the requirements of these regulations, or the program, while complying, has failed to effectively and meaningfully regulate the practices of the automotive repair shops participating in the program.