Current through Register Vol. 35, No. 18, September 24, 2024
The public safety telecommunicator (PST) certification
course is a minimum of 130 hours of training in eight blocks of instruction.
There will be 12 prerequisite distance learning training hours an applicant
must complete prior to attendance at the public safety telecommunicator
academy, for a minimum of 118 contact training hours during the course.
A.
Block 1: Academy
prerequisites - 12 total block hours - This block of instruction must be
completed prior to the start of the academy and will establish a foundation for
the critical incident management (CIM) and interdisciplinary incident command
system (ICS) curriculum as outlined below.
(1)
FEMA ICS 100.B: Introduction to incident command system - three
hours;
(2) FEMA ICS 200.B: Incident
command system for single resource and initial action incident - three
hours;
(3) FEMA ICS 700.A: National
incident management system, an introduction - three hours; and
(4) FEMA ICS 800.B: National response
framework, an introduction - three hours.
B.
Block 2: Academy
administration - 30 total block hours - This block of instruction is for
the administration of the basic public safety telecommunicator academy training
program. This includes examinations and reviews, practical exercise,
discretionary training time and graduation. The subjects include:
(1) orientation
(2) administrative time
(3) four block examinations;
(a) basic public safety telecommunicator
skills;
(b) block legal and crisis
intervention/management;
(c)
national crime information center (NCIC); and
(d) fire/medical and critical incident
management.
(4) three
practical exercises; and
(a) critical incident
management;
(b) crisis intervention
and management; and
(c) radio
practices and procedures
(5) New Mexico public safety telecommunicator
certification examination
C.
Block 3: Basic public safety
telecommunicator skills - 40 total block hours - This block of
instruction will provide the student with a basic understanding of the public
safety telecommunications field, common procedures for call processing,
applicable technology, and liability.
(1)
Introduction to your new career;
(2) interpersonal communications;
(3) telephone communications techniques: call
processing;
(4) telephony,
traditional technology;
(5) next
generation 9-1-1;
(6) telephony:
teletypewriter (TTY);
(7)
telematics and collision notification systems;
(8) computer-aided dispatch (CAD) and related
technologies;
(9) radio
communications techniques;
(10)
radio technology;
(11) call
classification;
(12) national
incident management system (NIMS) incident command system;
(13) liability issues; and
(14) preparing for your new career.
D.
Block 4: Law - 13
total block hours - This block of instruction will provide a basic
understanding of the criminal justice systems at the municipal, county, state
and federal levels and the telecommunicator's role and responsibilities in the
criminal justice system. This block will also provide an overview of criminal
offenses.
(1) New Mexico administrative code
(NMAC) requirements for public safety telecommunicators;
(2) introduction to the criminal justice
system;
(3) criminal and traffic
related offenses;
(4) laws of
arrest;
(5) civil law and
liability; and
(6) courtroom
testimony.
E.
Block 5: Crisis intervention/management - eight total block hours - This
block of instruction will provide the telecommunicator with a core
understanding of interactions with individuals with mental impairments and
crisis management.
(1) People in crisis to
include:
(a) mental illness;
(b) developmental disability;
(c) posttraumatic stress disorder;
(d) dual diagnosis;
(e) autism;
(f) youth in crisis;
(g) traumatic brain injury; and
(h) excited delirium.
(2) identifying a crisis;
(3) crisis bill of rights;
(4) crisis listening;
(5) behavior and crisis management;
(6) suicide awareness;
(7) barricaded subjects;
(8) hostage situations;
(9) kidnapping; and
(10) domestic violence.
F.
Block 6: National crime information
center (NCIC) operations - eight total block hours - This block of
instruction will provide the student with a basic understanding of the national
crime information center (NCIC) system.
(1) 21
NCIC files
(a) stolen articles;
(b) boats;
(c) guns;
(d) license plates;
(e) parts;
(f) securities;
(g) vehicles;
(h) supervised release;
(i) national sex offender registry;
(j) foreign fugitive;
(k) immigration violator;
(l) missing person;
(m) protection order;
(n) unidentified person;
(o) protective interest;
(p) gang;
(q) known or appropriately suspected
terrorist;
(r) wanted
person;
(s) identity
theft;
(t) violent person;
and
(u) national instant criminal
background check system (NICS) denied transaction
(2) federal regulations
G.
Block 7: Fire and medical
communications - 10 total block hours - This block of instruction will
provide a basic overview of fire and medical communications to include: common
terminology, apparatus and equipment, and general protocols.
(1) fire and emergency medical services (EMS)
terminology
(2) jurisdictional
limitations and allowances
(3) fire
and EMS call taking and additional considerations
(4) health insurance portability and
accountability act (HIPAA)
(5)
radio communications
(a) dispatch;
(b) arrival;
(c) structural fire;
(d) wildland fire; and
(e) apparatus
(6) personnel safety
(7) liability
(8) restrictions
(a) New Mexico medical board; and
(b) separate licensing requirements for
emergency medical dispatchers
H.
Block 8: Critical incident
management (CIM) and interdisciplinary incident command system (ICS) -
Nine total block hours - This block will cover CIM awareness and the
interdisciplinary incident command system.
(1)
CIM awareness
(2) hazardous
materials awareness
(3) critical
incident stress debriefing
