New Jersey Administrative Code
Title 3A - CHILDREN AND FAMILIES
Chapter 55 - MANUAL OF REQUIREMENTS FOR RESIDENTIAL CHILD CARE FACILITIES
Subchapter 2 - APPROVAL PROCEDURES
Section 3A:55-2.5 - Complaints

Universal Citation: NJ Admin Code 3A:55-2.5

Current through Register Vol. 56, No. 18, September 16, 2024

(a) Whenever the Office of Licensing receives a report questioning the approval status or compliance of a facility or alleging a violation of this chapter, the Office of Licensing shall ensure that the allegation is promptly investigated to determine whether the complaint is substantiated.

(b) If a serious complaint is received that alleges imminent hazard or risk to the health, safety, and welfare of the children, the Office of Licensing shall investigate the complaint within 24 hours.

(c) After the report of the investigation has been completed, the Office of Licensing shall notify the facility in writing of the results of the investigation within 15 days, pursuant to N.J.S.A. 47:1A-1 et seq., with the exception of any information not permitted to be disclosed pursuant to N.J.S.A. 9:6-8.10a, or any other State law.

(d) Whenever the Division or Department, through its Office of Licensing, Institutional Abuse Investigation Unit or local offices, conducts complaint investigations, the facility shall cooperate with all Department investigators.

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