New Jersey Administrative Code
Title 3A - CHILDREN AND FAMILIES
Chapter 54 - MANUAL OF REQUIREMENTS FOR FAMILY CHILD CARE REGISTRATION
Subchapter 4 - SERVICE REQUIREMENTS FOR SPONSORING ORGANIZATIONS
Section 3A:54-4.6 - Complaints against a provider
Current through Register Vol. 56, No. 18, September 16, 2024
(a) When the sponsoring organization receives a complaint of alleged violation(s) of the Manual of Requirements by a provider, other than child abuse or neglect, the sponsoring organization shall investigate the complaint within 10 working days to determine whether the complaint is substantiated and shall require the provider to abate any violations found. The sponsoring organization shall advise complainants that complaints may be made anonymously. The sponsoring organization's investigation shall include an inspection of the home whenever such an inspection is necessary to substantiate the complaint.
(b) If, during the course of investigating an allegation of child abuse or neglect, the Department determines that in order to protect the children it is necessary for the Department to remove children from a provider's home, the sponsoring organization shall suspend the Certificate of Registration, if the Office of Licensing recommends such action.
(c) The sponsoring organization shall maintain on file documentation of complaints against providers, and a Complaint Investigation Report designated by the Office of Licensing documenting the findings of the complaint.
(d) The sponsoring organization shall notify the provider of the results of the complaint investigation in writing within 15 working days after the report of the investigation has been finalized.
