New Jersey Administrative Code
Title 17 - TREASURY - GENERAL
Chapter 20 - RULES OF THE LOTTERY COMMISSION
Subchapter 12 - COURIER SERVICES
Section 17:20-12.6 - Ongoing requirements to maintain courier service registration
Universal Citation: NJ Admin Code 17:20-12.6
Current through Register Vol. 56, No. 18, September 16, 2024
(a) In addition to other requirements of this subchapter, subsequent to a courier service registration being awarded, a courier service must adhere to the following requirements to maintain registration:
1. The
courier service shall report any change in status, such as ownership, control,
governing board, address, business purpose, bankruptcy filing, or other data
relevant to registration, in writing, within 10 days of occurrence in
accordance with N.J.A.C. 17:20-12.9;
2. The courier service shall not use
trademarks or other marks owned or controlled by the Division or any
multi-state lottery consortium except with written expressed approval of the
Director. Any unauthorized use of such trademarks or other marks is a violation
of this subchapter;
3. The courier
service shall provide courier customer support, for purposes of responding to
courier customer inquiries and disputes, in a manner approved by the
Director;
4. The courier service
shall maintain a courier customer self-exclusion list and provide a mechanism
for courier customers to register through the system to exclude themselves from
using such system. The courier service shall ensure to the satisfaction of the
Director that any courier customer placed on the self-exclusion list is
prevented from requesting tickets through the courier service's system.
Additionally, the self-exclusion list shall never be published or made
public;
5. The courier service
activities such as ticket purchasing, internal accounting, problem gambling
detection, fraud prevention, or other similar functions requiring access to
confidential courier customer account or courier service system information
shall be performed by employees and/or owners physically present in New Jersey.
Third-party technology vendors, such as geolocation, anti-money laundering, age
verification, courier customer identification and verification, accounting, and
payment processing services may be located outside the borders of New Jersey,
provided that an employee or owner is physically present in New Jersey while
utilizing the third-party software. Professional services, such as legal and
CPA audit and accounting services may be performed outside the borders of New
Jersey, but must be performed within the borders of the United States. While
performing such activities, a courier service shall maintain such internal
policies and procedures so as to notify employees of this requirement. The
courier service shall be responsible to track and log all such owner and
employee actions to document the owner or employee's physical location when
performing the same;
6. For all
courier service employees who have direct contact with customers by phone,
e-mail, text message, electronic chat, or any other means, a courier service
shall implement training for those employees, at the start of their employment
and regular intervals thereafter, addressing:
i. The training requirements with standards
set forth by the Council on Compulsive Gambling of New Jersey as to:
(1) Recognizing the nature and symptoms of
problem gambling behavior and how to assist players in obtaining information
regarding help for a gambling problem and self-exclusion programs;
(2) Responding to courier customers who may
disclose that they have a gambling problem; and
(3) Responding to reports from third parties,
such as family members, about courier customers who may have a gambling
problem;
ii. Training
regarding cyber security, including security of customer personal
information;
7. The
courier service shall be required to display certain warnings on the courier
service website and mobile application, including, but not limited to:
i. Warning of the risk of being defrauded if
purchasing tickets through a courier service not registered with the
Division;
ii. Display prominently
on its website and mobile application, a warning of the risk of being defrauded
by lottery scams and information on playing responsibly, which information
shall be substantially similar to the information displayed on the New Jersey
Lottery website or such other information approved by the Division;
iii. Gambling addiction warnings;
iv. Information on how to seek help for a
gambling problem through education, by telephone, from the Internet, or any
other available means. See N.J.A.C. 17:20-12.11(m);
v. Notice that the courier service is not a
part of the Lottery and that the Lottery does not guarantee, nor have any
liability, for courier customer activities; and
vi. Statement that the ticket held in trust
by the courier service is a bearer instrument within the meaning of all
applicable law and notice of the ramifications of such status for the
player;
8. The courier
service must stay current of authorized game changes and offer only authorized
games for purchase. A courier service is responsible for understanding and
implementing all authorized game changes including, but not limited to,
addition and deletion of bet types, addition or deletion of available
authorized games, matrix changes, and drawing changes. The Lottery bears no
liability if the courier service does not properly or timely implement
authorized game changes;
9. The
courier service's website and mobile applications shall provide information
including links to game rules available at the Lottery's official website for
all authorized games;
10. The
courier service must have the written approval from the Director for each
proposed promotion, prior to the launch of any promotion. Courier services must
submit a description of each promotion with sufficient detail for the Director
to make an informed decision. The Director will issue a written decision within
five business days of receipt of each promotion request. The Division will
monitor all registered courier services' websites and mobile applications for
conformance to the promotion provisions of this subchapter, including the
marketing and advertising provisions pursuant to N.J.A.C. 17:20-12.23. Failure
to comply with this section shall be grounds for suspension, revocation, or
non-renewal of the courier service's registration;
11. The courier service's website and mobile
applications shall offer for sale only New Jersey authorized game tickets
produced by the affiliated agent's dedicated terminal. The courier website and
mobile applications shall be prohibited from the sale of all other
products;
12. The courier service's
website and/or mobile applications shall have restrictions on advertisements on
their website and/or mobile application, as determined by the Director in her
or his discretion, to ensure the integrity and reputation of the New Jersey
lottery is maintained. Advertisements not permitted to be placed on a courier
service website and/or mobile applications shall include advertisements for
alcoholic beverages, tobacco products, pornographic material, advertising that
is targeted toward or otherwise appeals to minors, and advertising that entices
problem or disordered gamblers into an increased level of play, and any goods
or services that are not legal in the State of New Jersey;
13. A courier service shall display on the
courier service website and mobile applications a statement, containing the
Division's customer service hotline telephone number 1-800-222-0996, and
explaining that courier customer complaints can be made to the
Division;
14. At the sole expense
of the courier service, the courier service system shall be audited and
certified to be compliant with this section at least annually by an independent
party approved by the Director;
15.
If during the term of a courier service registration a courier service requests
a modification to their application, the courier service shall submit a written
request to the Director for approval. The Director is authorized to allow or
deny any requested modification during the term of a courier service
registration. Following review, a written decision from the Director will be
sent to the courier service and this decision will serve as an addendum to the
original notification approving a registration for a courier service. See
N.J.A.C. 17:20-12.4(e);
16. A
courier service shall be responsible for complying with all provisions of the
New Jersey Unclaimed Property Laws, specifically N.J.S.A. 46:30B1-109, and any
amendments thereto; and
17. A
courier service shall not offer ticket subscriptions to its customers, unless
the game rules for an authorized game permits it.
Disclaimer: These regulations may not be the most recent version. New Jersey may have more current or accurate information. We make no warranties or guarantees about the accuracy, completeness, or adequacy of the information contained on this site or the information linked to on the state site. Please check official sources.
This site is protected by reCAPTCHA and the Google
Privacy Policy and
Terms of Service apply.