New Jersey Administrative Code
Title 14 - PUBLIC UTILITIES
Chapter 3 - ALL UTILITIES
Subchapter 5 - CONTACTING THE UTILITY
Section 14:3-5.1 - Location of offices
Current through Register Vol. 56, No. 6, March 18, 2024
(a) Each utility shall maintain an office in its New Jersey service area, the current location of which shall be furnished to the Board's Division of Customer Assistance, where applications for service, complaints, service inquiries, bill payments, and so forth, will be received.
(b) Each utility shall annually provide the Board with a list of its in-person business offices, setting forth the location of and functions performed at each office.
(c) The utility shall file written notice with the Board of any proposed change in the functions of one or more of these offices at least 14 business days prior to the change being made.
(d) Each utility shall furnish the Board with the current location of the offices where any information that the utility is legally required to provide to customers, governmental bodies, other utilities and contractors is available.
(e) In the event that a utility desires to close or relocate an office, the utility shall comply with the following procedures:
(f) Utilities shall maintain and provide toll free or local exchange telephone numbers for use by the general public and customers affected by an office closing or relocation for billing, service and sales inquiries. This toll free number or local exchange number shall be posted on any notice at the office location, as well as in the notice placed in the newspaper(s), pursuant to (e) above, serving the affected area.
(g) Each utility shall advise the Board's Division of Customer Assistance at (973) 648-4436 not less than 60 days prior to the relocation of any of its customer call center(s) located in New Jersey. If the utility wishes to relocate a call center outside of New Jersey, the utility shall first demonstrate to Board staff that all customer service representatives at the new location have a thorough understanding of: