New Jersey Administrative Code
Title 14 - PUBLIC UTILITIES
Chapter 3 - ALL UTILITIES
Subchapter 3A - DISCONTINUANCE AND RESTORATION OF SERVICE
Section 14:3-3A.1 - Basis of discontinuance of service
Current through Register Vol. 56, No. 6, March 18, 2024
(a) The utility shall have the right to suspend or curtail or discontinue service for any of the following reasons:
(b) A customer wishing to discontinue service shall give notice to the utility. Within 48 hours of said notice, the utility shall discontinue service or obtain a meter reading for the purpose of calculating a final bill. Where such notice is not received by the utility, the customer shall be liable for service until the final reading of the meter is taken. Notice to discontinue service will not relieve a customer from any minimum or guaranteed payment under any contract or rate.
(c) Public utilities shall not discontinue residential service involuntarily except between the hours of 8:00 A.M. and 4:00 P.M., Monday through Thursday, unless there is a safety-related emergency. There shall be no involuntary discontinuance of service on Fridays, Saturdays, and Sundays or on the day before a New Jersey State holiday or on a New Jersey State holiday absent such emergency.
(d) When a utility suspends, curtails, or discontinues service for any reason other than nonpayment including, but not limited to, emergent safety-related situations, repairs, complying with any governmental order or directive, or mitigating hazardous conditions that may place persons and property at imminent risk of harm, the utility shall provide notice to the customer, to the extent reasonably possible. Such notice may include, but is not limited to, the use of two or more of the following: mailings, text messages, email, telephone calls, door hangers, and/or inperson contact with the customer. The utility shall provide proof of such notice to Board staff upon request.
(e) When a utility discontinues service for nonpayment, the utility shall provide notice to the customer in accordance with 14:3-3A.3.