New Jersey Administrative Code
Title 14 - PUBLIC UTILITIES
Chapter 3 - ALL UTILITIES
Subchapter 3 - SERVICE
Section 14:3-3.3 - Providing information to customers
Current through Register Vol. 56, No. 6, March 18, 2024
(a) Each utility shall, upon request, furnish its customers with such information as is reasonable in order that the customers may obtain safe, adequate and proper service.
(b) All utility customers shall be given a copy of the "Customer Bill of Rights" approved by the Board, effective at the time of service initiation. Said copy shall be presented no later than at the time of the issuance of the customer's first bill or 30 days after the initiation of service, whichever is later.
(c) If a customer's service is likely to be affected by peculiar or unusual circumstances, the public utility shall inform the customer as to how the customer can minimize the effect of such circumstances in order to secure sufficient and satisfactory service from the utility's system.
(d) Each utility shall supply its customers with information on the furnishing and performance of service in a manner that tends to conserve energy resources and water resources and preserve the quality of the environment, which shall include, but not be limited to, the duty to inform customers:
(e) The utility shall make application for any street opening permits that are necessary for installing its service connections and shall not be required to furnish service until after such permits are granted. The municipal charge, if any, for permission to open the street shall be paid by the customer.