New Jersey Administrative Code
Title 14 - PUBLIC UTILITIES
Chapter 10 - TELECOMMUNICATIONS
Subchapter 1A - TELEPHONE UTILITIES
Section 14:10-1A.8 - Service quality standards
Current through Register Vol. 56, No. 6, March 18, 2024
(a) This section establishes service quality standards that a telephone utility shall meet. These standards apply without exception, regardless of seasonality, weather, work stoppage, accident, sabotage, acts of God or nature, or any other reason. The Board may, however, after investigation, suspend application of any provision of this chapter for periods of emergency, catastrophe, natural disaster, severe storm or other extraordinary events beyond the control of a utility.
(b) A telephone utility shall meet the following minimum service quality standards regarding installations of service:
(c) A telephone utility shall meet the following requirements regarding calls requesting a live operator:
(d) An "answer" under (c) above shall mean that the operator or representative is ready to render assistance and/or ready to accept the information necessary to process the call. An acknowledgment that the customer is waiting on the line shall not constitute an "answer."
(e) A telephone utility shall meet the following requirements regarding dial service, measured as Statewide monthly averages:
(f) Each telephone utility shall ensure that its Statewide average rate of customer trouble reports to the utility shall not exceed eight per 100 lines per month.
(g) All customer loops shall meet the resistance design standards and trunk facilities shall conform to the transmission design factors required for meeting the objectives of direct distance dialing.