Current through Register Vol. 56, No. 18, September 16, 2024
(a) In order to issue and redeem gaming
vouchers, a casino licensee shall implement an approved gaming voucher system
(voucher system) which shall also comply with Division rules for casino
computer systems.
(b) Each device
and location that issues or redeems gaming vouchers shall be connected to a
voucher system and shall be inspected by the Division prior to use.
(c) A voucher system may be used to redeem
promotional coupons which meet the requirements of this section provided that:
1. The software used to insert coupon records
into the gaming voucher database has been approved by the Division;
and
2. Such method does not alter
existing gaming voucher records.
(d) The voucher system shall be capable of
limiting the maximum dollar value of gaming vouchers and coupons.
(e) The voucher system shall maintain a
unique record for each gaming voucher and promotional coupon. Such record shall
have, at a minimum, the following critical data elements:
1. The date and time the gaming voucher was
issued or coupon data was inserted into the database;
2. The issuance location or identity of
issuer;
3. The validation
number;
4. The voucher or coupon
status;
5. The value in dollars and
cents;
6. The date and time of
redemption; and
7. The location of
redemption.
(f) Gaming
vouchers issued from the voucher system shall contain the following
information, at a minimum:
1. The name or
trade name of the casino licensee, and if the casino licensee is affiliated
with a casino in any other jurisdiction with an identical or similar name or
trade name, the words "Atlantic City" or "New Jersey";
2. The date and time of issuance;
3. The value of the voucher, printed in both
numbers and words;
4. For gaming
vouchers, a conspicuous notice that the voucher must be redeemed within one
year of the date of its issuance or the obligation of the casino licensee to
pay the patron will expire;
5. The
validation number which shall be printed in at least two locations;
6. The asset number of the slot machine
dispensing the voucher; and
7. A
bar code which shall enable the system to identify the gaming voucher
record.
(g) Promotional
coupons redeemable through the gaming voucher system shall contain the
following information, at a minimum:
1. The
name or trade name of the casino licensee, and if the casino licensee is
affiliated with a casino in any other jurisdiction with an identical or similar
name or trade name, the words "Atlantic City" or "New Jersey";
2. The value of the coupon, printed in both
numbers and words;
3. A conspicuous
notice when the coupon will expire;
4. Any restriction regarding the coupon's
redemption such as non-cashable;
5.
The validation number; and
6. A bar
code which shall enable the system to identify the coupon record.
(h) The voucher system shall be
capable of identifying the following type of gaming vouchers or coupons when
applicable:
1. Slot machine or electronic
table game issued gaming vouchers;
2. Gaming vouchers that are issued from a
cashiering location;
3.
Non-cashable gaming vouchers issued by a slot machine or electronic table
game;
4. Non-cashable coupons;
and
5. Cashable coupons.
(i) The voucher system shall be
capable of identifying the status of gaming vouchers or coupons as follows:
1. Unredeemed or active, meaning the voucher
or coupon is available for redemption and has not been electronically
canceled;
2. Redeemed, meaning the
voucher or coupon has been validated and paid;
3. Expired, meaning:
i. The voucher is greater than 365 days old
and it is prevented from being redeemed at any location; or
ii. The coupon has exceeded its specified
redemption period and it is prevented from being redeemed at any
location;
4. Voided,
meaning the voucher has not been expired or redeemed, but has been cancelled in
a way that precludes its redemption; or
5. Pending, meaning the voucher is in a
status other than (i)1 through 4 above but has not been electronically
canceled.
(j) The voucher
system shall be designed to:
1. Validate the
identity of devices used to issue and redeem gaming vouchers or redeem coupons
prior to processing the issuance or redemption request;
2. Validate the data type and format of all
inputs to critical fields and reject any incompatible data;
3. Prevent users of the system from changing
any voucher or coupon data elements except as otherwise provided by this
section;
4. Be capable of detecting
errors during the issuance and immediately void the transaction when the error
is detected;
5. Be capable of
detecting errors during the redemption of a gaming voucher or promotional
coupon, and immediately reject the transaction when an error is detected;
and
6. Encrypt the validation
number during the transmission of unredeemed and unexpired voucher
data.
(k) The validation
number shall be generated in a manner that prevents a person from being able to
determine the composition of the number or to predict the composition of a
validation number generated by the system.
(l) The voucher system application shall
prevent a user from obtaining or viewing the complete validation number of an
unredeemed and unexpired gaming voucher by masking at a minimum three digits or
characters on all system menus, printed reports, and displays.
(m) The voucher system shall be capable of
recognizing valid gaming vouchers that contain a duplicate validation number
and require the redemption by a cashier.
(n) The voucher system shall be capable of
recognizing vouchers with a status of expired, void, redeemed or pending when
they are presented for redemption and the system shall:
1. Cause redemption locations to immediately
reject the gaming voucher or coupon;
2. Where applicable, recognize and report the
following conditions when the voucher or coupon is presented to a cashier for
redemption:
i. Validation number is not found
in the system;
ii. Voucher or
coupon is expired;
iii. Voucher or
coupon is non-cashable;
iv.
Duplicate validation number exists;
v. Previously redeemed;
vi. Requires an override for redemption;
and
vii. Otherwise not redeemable
by the system; and
3.
Provide a mechanism which allows an authorized user to research why a gaming
voucher presented for redemption is invalid.
(o) The voucher system shall limit the
ability to void gaming voucher or coupon records to authorized users and
approved automated procedures. When a gaming voucher or promotional coupon is
voided, the voucher system shall be capable of distinguishing voids conducted
by a user from those that were caused by an automated process and shall be
capable of reporting the following for each voided record:
1. The user that voided the record when
applicable;
2. The date and time
the void occurred;
3. The
validation number; and
4. The
value.
(p) The voucher
system shall be designed to perform the following during an interruption of
service:
1. Permit the electronic redemption
of gaming vouchers or coupons only if the redemption location is capable of
electronically validating the gaming vouchers or coupon;
2. Prohibit cashier locations from issuing
gaming vouchers;
3. Be capable of
limiting the number of gaming vouchers that may be issued from a slot machine,
multiplayer station or electronic table game; and
4. Automatically enter all gaming voucher
records that were issued during the interruption, into the voucher database
immediately following the restoration of service.
(q) Gaming voucher systems shall be required
to generate the following reports as approved by the Division. Such reports
shall distinguish by type and status where applicable:
1. Voucher Issuance Detail Report used to
detail and support the totals reported on the Voucher Issuance Summary
Report;
2. Voucher Issuance Summary
used to gross revenue deductions in accordance with Division rules;
3. Voucher Redemption Detail Report used to
detail and support the totals reported on the Voucher Redemption Summary
Report;
4. Voucher Redemption
Summary Report used to reconcile cashier redemptions;
5. Voucher Expiration Detail Report used to
detail and support the totals reported on the Voucher Expiration Summary
Report;
6. Voucher Expiration
Summary Report used to adjust revenue and report expired gaming debt accounts
in accordance with Division rules;
7. Voucher Voided Detail Report used to
provide an audit trail for void vouchers;
8. Voucher Liability Detail Report used to
detail and support the totals reported on the Voucher Liability Summary
Report;
9. Voucher Liability
Summary Report used to summarize the outstanding gaming voucher
liability;
10. Voucher Issuance
Variance Detail Report used to compare the slot machine and electronic table
game meters to the system transaction amounts;
11. Voucher Soft Count Detail Report used to
detail and support the totals reported on the Voucher Soft Count Summary
Report;
12. Voucher Soft Count
Summary Report used to record vouchers counted in the count room;
13. Voucher Soft Count Exception Report used
to identify gaming vouchers with exceptions; and
14. Voucher Drop Variance Detail Report used
to compare the slot machine and electronic table game meters to the count room
amounts.
