New Jersey Administrative Code
Title 13 - LAW AND PUBLIC SAFETY
Chapter 69E - GAMING EQUIPMENT
Subchapter 1 - GENERAL PROVISIONS
Section 13:69E-1.31 - Records and reports for customer complaints

Universal Citation: NJ Admin Code 13:69E-1.31

Current through Register Vol. 56, No. 18, September 16, 2024

(a) Each casino licensee shall maintain a complete record of all customer complaints registered and repairs made with regard to each slot machine in the possession of the licensee. A copy of such records shall be made available to authorized employees of the Division, upon request.

(b) Whenever a patron disputes the outcome of the play on an electronic gaming device, and the amount in dispute is $ 100.00 or greater and remains unresolved, the casino licensee shall disable such electronic gaming device from additional play. Prior to reenabling the device for play, the licensee shall capture a record of the device's game history maintained pursuant to N.J.A.C. 13:69E-1.28B(i) and retain the record for a period of not less than one year. The record shall be made available to the Division, upon request. The licensee shall also capture and retain a photo of the game as displayed to the patron prior to returning the game to play. Such photo shall be made available to the Division, upon request.

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