New Jersey Administrative Code
Title 13 - LAW AND PUBLIC SAFETY
Chapter 45I - BILL OF RIGHTS FOR CUSTOMERS OF CERTAIN AUTOBUSES
Subchapter 1 - BILL OF RIGHTS FOR CUSTOMERS OF CERTAIN AUTOBUSES
Section 13:45I-1.3 - Autobus passenger bill of rights

1. Ensure that all operators are well-trained;

2. Provide clear and conspicuous notice of customer complaint contact information as set forth in N.J.A.C. 13:45I-1.4; and

3. Respond to all complaints in a timely fashion and work to resolve any problems customers encounter regarding unsafe, poor, or inadequate service.

1. Ensure that the number of passengers transported does not exceed the number of passengers that the autobus can safely accommodate;

2. Ensure that the autobus is clean, well-maintained, and in good working condition at all times;

3. Refrain from operating an autobus while smoking, using a cellular telephone to communicate by voice or text or for web browsing (unless for the purpose of communicating with the autobus dispatcher on a hands-free device), or engaging in any other action that may endanger the health, safety, or welfare of his or her passengers; and

4. Comply with all State and Federal laws governing the safe operation of a motor vehicle.