New Jersey Administrative Code
Title 13 - LAW AND PUBLIC SAFETY
Chapter 45A - ADMINISTRATIVE RULES OF THE DIVISION OF CONSUMER AFFAIRS
Subchapter 8 - PREPAID CALLING CARDS
Section 13:45A-8.5 - Required toll-free telephone number
Universal Citation: NJ Admin Code 13:45A-8.5
Current through Register Vol. 56, No. 18, September 16, 2024
(a) A provider shall establish and maintain a toll-free customer service telephone number that shall meet the following requirements:
1.
Customer service may be provided by a combination of a live operator,
interactive voice response and electronic voice recording of customer inquiries
and complaints, but live operator service shall be available 24 hours a day,
seven days a week. If an electronic voice recorder is used, the provider shall
attempt to contact the customer no later than the next day following the date
of the recording;
2. The telephone
number shall have sufficient capacity and staffing to accommodate a reasonably
anticipated number of calls without incurring a busy signal or undue wait. If a
language other than English is predominantly used on a card or any advertising
for a card or service, such card or advertising shall contain a notice in that
other language whether customer service is available in that other
language;
3. The telephone number
shall allow consumers to lodge complaints and obtain information on all of the
following:
i. All rates, surcharges, taxes
and fees;
ii. The minutes and, if
applicable, the dollar balance, available and remaining on the card, for use in
a single, uninterrupted call to a single, requested destination through the
card and prepaid calling service;
iii. The provider's recharge, refund and
expiration policies; and
iv. In the
event of a dispute, the information specified in
13:45A-8.9(a);
and
4. A provider shall
not impose a fee or surcharge related to obtaining customer service, including
any charge related to connecting with the customer service number or waiting to
speak to a live operator.
Disclaimer: These regulations may not be the most recent version. New Jersey may have more current or accurate information. We make no warranties or guarantees about the accuracy, completeness, or adequacy of the information contained on this site or the information linked to on the state site. Please check official sources.
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