New Jersey Administrative Code
Title 10 - HUMAN SERVICES
Chapter 64 - HEARING AID SERVICES
Subchapter 2 - PROVISIONS OF SERVICES
Section 10:64-2.4 - Provider's responsibilities

1. Guarantee that all instruments and earmolds provided conform to the prescription as set forth in Form FD-36, Section C, Audiologic and Hearing Aid Examinations and fit comfortably and adequately to the extent that the beneficiary's condition permits;

2. Assume liability for material defects and unconditionally guarantee material and workmanship for one year from date of delivery for a new hearing aid, except that:

3. Provide appropriate repair services for a period of at least one year after delivery of the aid, including a loaner instrument of comparable performance in good working order;

4. Provide appropriate maintenance services for a period of at least one year after delivery of the aid, which shall include:

5. Accept return of an instrument or part thereof within 30 days of delivery to the beneficiary when the audiologist, otologist, or Medicaid/NJ FamilyCare staff member, after the follow-up visit, determines that the instrument does not conform to the prescription, does not fit properly, is not of acceptable quality and comfort consistent with the condition of the beneficiary, or has failed to produce the benefit anticipated during the nursing facility hearing aid screening or the hearing aid examination, as follows:

6. Make services, supplies, and parts reasonably accessible and available during regular business hours in an identifiable and fixed place of business, which shall include a public entrance directly into the provider's place of business;

7. Assure that the hearing aid candidacy requirements described in 10:64-2.1(b) are met prior to dispensing an aid and that all required procedures are followed; and

8. Provide auxiliary aids, such as qualified sign language interpreters, to beneficiaries who need such an aid to facilitate communication with the provider during the service delivery process.