New Jersey Administrative Code
Title 10 - HUMAN SERVICES
Chapter 50 - TRANSPORTATION SERVICES MANUAL
Subchapter 1 - GENERAL PROVISIONS
Section 10:50-1.15 - Complaint log
Universal Citation: NJ Admin Code 10:50-1.15
Current through Register Vol. 56, No. 18, September 16, 2024
(a) An independent transportation provider shall implement a complaint/grievance procedure.
(b) An independent transportation provider shall prepare and maintain a complaint log, containing all complaints and/or grievances from beneficiaries or their representatives.
(c) An independent transportation provider shall make all complaint logs available for immediate review upon the request of any representative(s) of the Division, for a period of at least five years from the date of service involved.
(d) An independent transportation provider shall enter the following information into the complaint log:
1. The name and address of the Medicaid/NJ
FamilyCare beneficiary involved;
2.
The beneficiary's Health Benefits Identification (HBID) number;
3. The telephone number of the
beneficiary;
4. Complete details
about the nature of the complaint; and
5. Complete details of the resolution of the
complaint and any corrective action taken by the provider.
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