New Jersey Administrative Code
Title 10 - HUMAN SERVICES
Chapter 37I - FAMILY SUPPORT SERVICES
Subchapter 5 - INTENSIVE FAMILY SUPPORT SERVICES STANDARDS
Section 10:37I-5.2 - Written policies and procedures

1. Support the concept and delivery of flexible and individualized educational and supportive activities designed to improve the overall functioning and quality of life of families with a mentally ill relative;

2. Define and prioritize the target population for IFSS and the PA's methods to identify potential families and offer them services;

3. Require individual family assessment and service needs. Assessments shall include, but not be limited to, the administration of a family concerns survey approved by the Division, after submission and review of scientific testing documentation. Such assessments shall continue throughout the entire length of stay and shall be used to plan IFSS with family members;

4. Describe how IFSS are monitored and how these monitoring activities are integrated with an overall quality assurance plan. Policies and procedures shall incorporate regular family feedback as to the quality, impact, accessibility and relevance of IFSS. Policies and procedures also shall include how the administration of Division approved instruments to measure family satisfaction with services and level of family concern shall occur, who shall administer them, and how findings will be incorporated into their overall quality assurance plan;

5. Assure that there is family input into all aspects of the program;

6. Assure that all families shall have access to the full range of IFSS regardless of ability to pay and that any fees imposed by the PA will not serve as a barrier to engaging families into services;

7. Assure that respite workers are oriented to individual families and their family member with a serious mental illness. Orientation shall include specific information about the family and a meeting with the family member with a serious mental illness prior to respite activities;

8. Assure that services are culturally and linguistically accessible to all eligible families;

9. Monitor each family's wait for service and the prioritization of families for service; and

10. Relate to IFSS access to and use of family assistance funds.