New Jersey Administrative Code
Title 10 - HUMAN SERVICES
Chapter 37B - COMMUNITY SUPPORT SERVICES FOR ADULTS WITH SERIOUS MENTAL ILLNESSES
Subchapter 9 - HEARINGS, APPEALS, COMPLAINTS
Section 10:37B-9.1 - Development and communication of complaint procedures

Universal Citation: NJ Admin Code 10:37B-9.1

Current through Register Vol. 56, No. 18, September 16, 2024

(a) All PAs shall establish internal complaint procedures, which will be subject to DOH review and approval at the time of initial licensing and licensing renewal. Complaint procedures shall allow for a consumer, or his or her designee, to report a grievance to an identified administrator of the PA regarding services provided or which failed to be provided, to seek appropriate redress related thereto, and to have corrective action taken as might be warranted.

(b) The policy and procedure for consumer complaints shall be posted in a public place at the PA office site and a copy shall be given to each consumer upon admission to the program.

(c) Any invocation of the complaint procedure shall be documented in the consumer's clinical record.

(d) No consumer shall be subject to retaliation of any form by the PA because of the filing of a complaint or cooperation with an internal or external investigation of a complaint.

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