New Jersey Administrative Code
Title 10 - HUMAN SERVICES
Chapter 161B - STANDARDS FOR LICENSURE OF OUTPATIENT SUBSTANCE USE DISORDER TREATMENT FACILITIES
Subchapter 16 - CLIENT RIGHTS
Section 10:161B-16.3 - Complaints
Current through Register Vol. 56, No. 6, March 18, 2024
(a) The administrator shall provide all clients and their families, upon request, the name, address, and telephone number of the following State office where clients and their families may submit complaints:
New Jersey State Department of Human Services
Division of Mental Health and Addiction Services
PO Box 700
Trenton, New Jersey 08625-0700
Telephone: toll-free 1-877-712-1868
(b) The administrator shall provide all clients and their families, upon request, the names, address, and telephone numbers of offices where information concerning Medicaid coverage may be obtained.
(c) The program shall develop a policy and procedure in which clients are able to voice grievances or recommend changes of policies and services to agency personnel and the governing authority without fear of reprisal.
(d) The administrator shall also conspicuously post the DHS address and telephone number in (a) above, and Medicaid coverage contact information, in the admissions waiting area or room, in the client service area of the business office, and in other public areas throughout the facility.
