New Hampshire Code of Administrative Rules
Saf - Department of Safety
Subtitle Saf-C - Commissioner, Department of Safety
Chapter Saf-C 3300 - RULES FOR MODULAR BUILDINGS AND BUILDING COMPONENTS
Part Saf-C 3315 - COMPLAINTS
Section Saf-C 3315.04 - Actions Following Complaint Validity Determination

(a) If the department determines that further investigation of a complaint is necessary, the department shall require all parties, as determined by the department, to attend a joint inspection of the modular building or building component. The department shall forward a copy of the complaint(s) to all parties.

(b) If the department determines that the complaint constitutes a failure by the manufacturer, agency, or builder/dealer to comply with the applicable laws and rules, the department shall issue the responsible party or parties a notice of violation and order to correct along with a copy of the complaint.

(c) Upon receipt of the complaint pursuant to (a) above, the agency, manufacturer, and the builder/dealer shall furnish the department, to the extent their records allow, the following, when relevant:

(d) In the event that a violation proves a serious defect that affects other similar modular buildings or building components, the manufacturer shall submit information for the department to determine whether the violation was an isolated incident or constitutes systemic non-compliance.

(e) The department or its agents shall investigate, subject to (d) above, similar modular buildings or building components to determine whether there is systemic non-compliance in other units.

(f) The department shall require the responsible party to correct any non-compliance by the date specified in the notice of violation and order to correct. The department or its designee shall conduct reinspections as necessary to insure compliance.