New Hampshire Code of Administrative Rules
Puc - Public Utilities Commission
Chapter Puc 1200 - UNIFORM ADMINISTRATION OF UTILITY CUSTOMER RELATIONS
Part Puc 1203 - SERVICE PROVISIONS
Section Puc 1203.16 - Disconnection Conferences
Current through Register No. 12, March 21, 2024
(a) Upon receipt of the notice of disconnection, a customer may request and the utility shall grant a conference with the utility prior to the proposed date of disconnection specified on the notice, as follows:
(b) The conference requested shall consist of:
(c) The utility shall make a memorandum regarding the outcome of each conference. Should a conference with the commission staff be requested, pursuant to (d) below, the utility shall forward a copy of the conference memorandum to the commission and to the customer.
(d) During the conference, the utility shall inform the customer of the customer's right to request a conference with the commission staff if the customer is dissatisfied with the outcome of the conference, pursuant to (e) below.
(e) A request for a conference with the commission staff shall be made as follows:
(f) Failure to request a conference with the commission staff within 5 business days after issuance of the utility's notification of resolution shall result in implementation of the utility's decision pursuant to the conference with the utility.
(g) A conference with the commission staff shall be scheduled at the convenience of the customer during normal business hours but shall be held no more than 15 business days following the date of the request.
(h) A report of the outcome of the conference with the commission staff shall be prepared by the commission staff and provided to all parties within 10 business days following the conference.
(i) If a customer requests a conference with the commission staff, the utility shall continue service to the customer until such time as the commission staff determines whether the disconnection is justified pursuant to these rules.
(j) If the utility or the customer does not agree with the outcome of the conference with the commission staff, the party not in agreement may request a hearing before the commission within 5 business days following receipt of the report in (h) above.
(k) The utility shall not disconnect service for non-payment of any disputed amounts until final resolution of the conference or any request for hearing.
#6245, eff 5-14-96; ss by #8075, INTERIM, eff 4-29-04, EXPIRES: 10-26-04; ss by #8192, eff 10-22-04; ss by #9990, eff 9-16-11