New Hampshire Code of Administrative Rules
Lab - Commissioner, Department of Labor
Chapter Lab 500 - WORKERS' COMPENSATION CLAIMS
Part Lab 516 - CERTIFICATION OF VOCATIONAL REHABILITATION PROVIDERS
Section Lab 516.11 - Procedures for Submission and Processing of Complaints of Misconduct by a CVRP or CVRPI

Universal Citation: NH Admin Rules Lab 516.11

Current through Register No. 40, October 3, 2024

(a) Persons wishing to complain of CVRP or CVRPI misconduct shall submit to the board a written complaint including the information described in (b) below, using mail or any electronic means for which the board is able to maintain security.

(b) The complaint shall include:

(1) The name and address of the complainant;

(2) If the complaint is made on behalf of another person, the name of that person and the relationship of that person to the complainant;

(3) The date of the complaint;

(4) The name of the CVRP or CVRPI complained against;

(5) If known, the business address and telephone number of the CVRP or CVRPI complained against;

(6) A detailed description of the treatment, action or event complained about;

(7) The beginning and ending dates of the treatment, action or event being complained about; and

(8) As attachments, copies, but not originals, of any documents which relate to the complaint.

(c) The board shall mail a copy of any complaint it has not dismissed pursuant to (d) (1) below to the CVRP or CVRPI complained against.

(d) Within 90 calendar days of the receipt of a complaint at the board's office, the board shall take one of the following actions:

(1) Dismiss the complaint by applying the standard in (e) below; or

(2) Begin an investigation of the allegations in the complaint by appointing a special investigator.

(e) The board shall dismiss any complaint, either without investigation above or after investigation, when it determines that:

(1) The board has no authority to regulate the actions or omissions complained of; or

(2) There is nothing in the complaint to suggest that the actions or omissions complained of constitute misconduct under RSA 281-A:69, the rules or any order of the board, or any statute within the authority of the board to enforce.

(f) The board shall issue a written statement to a complainant whose complaint it has dismissed, including:

(1) Notice of, and the reason for, the dismissal; and

(2) A statement of the complainant's right to challenge the dismissal through a hearing in accordance with this chapter.

(g) If a complaint is not dismissed, the matter will proceed in accordance with the following rules.

#5041, eff 1-9-91; amd by #5235, eff 9-27-91; rpld by 5894, eff 9-2-94

New. #6596, eff 10-3-97, EXPIRED: 10-3-05

New. #9287, eff 10-1-08

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