New Hampshire Code of Administrative Rules
He - Department of Health and Human Services
Subtitle He-P - Former Division of Public Health Services
Chapter He-P 600 - CERTIFICATION OF OTHER QUALIFIED AGENCIES
Part He-P 601 - CERTIFIED OTHER QUALIFIED AGENCIES
Section He-P 601.14 - Monitoring the Quality of Services
Universal Citation: NH Admin Rules He-P 601.14
Current through Register No. 40, October 3, 2024
(a) An OQA shall comply with the department's quality assurance procedures in accordance with RSA 126-A:4, IV and these rules.
(b) OQAs providing personal care services shall:
(1) Develop a quality
assurance program which shall assess patterns and trends of activities which
affect the quality of care and the application of the philosophy of
consumer-direction; and
(2)
Initiate action to develop or modify currently existing agency policies to
assure that an optimum quality of care and the level of consumer choice whereby
an individual shall have the option to receive personal care services,
including agency-directed or consumer-directed services or both, through a home
health agency or an other qualified agency and direction for all individuals
receiving personal care services.
(c) An OQA shall ensure that an appropriate staff member, other than the personal care worker:
(1) Conducts by mail individual and
representative satisfaction surveys that shall be:
a. Available in alternative formats upon
request;
b. Mailed within 60 days
of when the agency began serving the individual or representative;
and
c. Conducted on an annual basis
after the initial survey;
(2) Conducts satisfaction surveys with
individuals who have representatives based on the schedule outlined in (1)a.
and b. above; and
(3) Verifies if
the person-centered plans are being carried out by comparing documentation of
provided services with services required in the person-centered plan in
addition to (1) and (2) above.
(See Revision Notes # 1 and #2 at chapter heading for He-P 600) #9898-A, eff 3-29-11
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