New Hampshire Code of Administrative Rules
He - Department of Health and Human Services
Subtitle He-C - Commissioner, Department of Health and Human Services
Chapter He-C 6300 - GENERAL PROGRAM ADMINISTRATION
Part He-C 6343 - CERTIFICATION PAYMENT STANDARDS FOR TRANSPORTATION SERVICE PROVIDERS
Section He-C 6343.04 - Requirements for Accompanied Transportation Services

Universal Citation: NH Admin Rules He-C 6343.04

Current through Register No. 13, March 27, 2025

(a) Accompanied transportation service providers shall:

(1) Be an enrolled NH medicaid provider;

(2) Be an agency, not an individual;

(3) Employ a program coordinator who shall:

a. Have a bachelor's degree in a social services discipline or related field or 5 years' experience in providing direct service to families;

b. Have one year of experience in a supervisory capacity, as confirmed by a copy of a resume;

c. Recruit, hire, train, and supervise the transport aides;

d. Receive referrals from DCYF;

e. Assign transport aides to provide transportation services;

f. Communicate service changes to staff, as needed;

g. Conduct program staff meetings at least monthly with each aide to review the status of referrals and transportation activities, and to address any problems or barriers;

h. Report any concerns or difficulties immediately to CPSW and JPPO;

i. Be available 5 days a week during DCYF business hours; and

j. Have a pool of available transport aides who are available 7 days a week to provide services at times that best serve children and families;

(4) Have a written plan for providing services when a transport aide cannot provide the scheduled service;

(5) Employ transport aides who shall:

a. Be at least 21 years of age;

b. Have at minimum, a high school diploma or equivalency;

c. Possess a valid driver's license;

d. Provide proof that their vehicle is registered in accordance with RSA 261:40 and inspected in accordance with RSA 266:1;

e. Provide proof of current automobile liability insurance that includes coverage for accidental injury and death, and coverage for the transporting of another;

f. Have no convictions for impaired driving or multiple motor vehicle violations;

g. Have no conviction for a felony or crime against persons;

h. Have no founded cases of child abuse or neglect;

i. Not drive under the influence of alcohol or drugs pursuant to RSA 265-A;

j. Submit to yearly drug and alcohol testing as determined by the program coordinator except for newly hired transport aides who shall be tested within 6 months from date of hire then yearly thereafter;

k. Not provide service in excess of 12 hours in a 24 hour period; and

l. Not be related to any service recipient or any member of the service recipients family for whom they provide the service;

(6) The provider shall maintain a copy of the following for each transportation aide in the aide's personnel file:

a. Current driver's license;

b. Automobile liability insurance;

b. Motor vehicle record;

c. Criminal record report; and

d. Central registry check.

(7) Have written personnel policies which are available for inspection at the time of a quality assurance review as described in He-C 6343.21;

(8) Conduct and document annual staff performance evaluations and training logs making them available for inspection at the time of a quality assurance review;

(9) Have a written policy in place regarding missed appointments by client families which includes notifying the CPSW or JPPO immediately, followed by a written report within 24 hours, when a parent or child fails to show up for a scheduled transport;

(10) Maintain records available for inspection during quality assurance reviews, as described in He-C 6343.20;

(11) Provide transport aides with a written itinerary for each trip that includes but is not limited to:

a. The name of the child and the caregiver;

b. The name of the driver who is picking up the child;

c. The name of the driver who is returning the child, if different from the pick-up driver;

d. The date, time, and pick up location;

e. The destination;

f. The destination provider;

g. The time of the scheduled appointment or visit;

h. The estimated time of return to the child's caregiver; and

i. A field for the signature of the caregiver upon pick up;

(12) Review with the transport aide, prior to beginning work with children and annually thereafter, RSA 169-C, specifically sections on definitions, immunity from liability, and persons required to report, for all employees and volunteers, who have access to children, prior to beginning their work with children;

(13) Provide transport aides with:

a. Ten hours of training during their first 6 months of employment which includes training relating to accepted transportation practices, personal safety, child safety, and behavior management; and

b. Fifteen hours of training annually that includes topics relating to accepted transportation practices, personal safety, child safety, cultural sensitivity, behavior management, safe driving education, and indicators of child abuse and neglect;

(14) Maintain training records that include trainer signed certificates or letters of attendance that specify dates, hours, and training topics that are available at the time of quality assurance reviews or monitoring; and

(15) Notify DCYF within 24 hours of any transportation aide's motor vehicle infraction or arrest that would result in the inability to lawfully operate a vehicle in NH.

(b) The transport aide, referenced in (a) (5) above, shall:

(1) Have a means of communication so appointments can be scheduled or canceled;

(2) Carry and present identification to the child's caregiver and to destination providers;

(3) Not be responsible for transferring information between a child's parent or caregiver and the service provider, CPSW, JPPO, or parent being visited;

(4) Maintain professional behavior while transporting children;

(5) During vehicle operation:

a. Comply with RSA 263 regarding drivers and licenses;

b. Comply with RSA 265:107-a regarding child passenger restraints required during vehicle operation; and

c. Ensure that all vehicle occupants use safety restraints pursuant to RSA 265:107-a and that passengers under the age of 12 are secured in the back seat of the vehicle;

(6) Notify the CPSW or JPPO immediately, followed by a written report within 24 hours, of any injury that occurs during a trip or visit, such as a traffic accident or if the youth was assaultive or attempted to run away; and

(7) Maintain a file on each child served which includes:

a. Referral information about the child;

b. Transport logs with the name of the transport aide and driver;

c. Log of service provision including service dates, pick up and return locations, the signature of the caregiver, or destination provider, mileage, highway tolls, and parking fees, for billing substantiation;

d. Copies of required reports to be submitted to DCYF;

e. Billing records; and

f. Family related information and correspondence for other providers.

(1) Be registered with the secretary of state prior to applying for certification;

(2) Comply with the medical assistance requirements of He-W 500 and He-M 426;

(3) Comply with the confidentiality statutes of RSA 169-B:35, RSA 169-C:25, RSA 169-D:25, RSA 170-B:23, RSA 170-C:14, and RSA 170-G:8-a; and

(4) Comply with the child abuse and neglect reporting requirements of RSA 169-C:29-30.

(d) The provider and his or her employees shall not have a conflict of interest as defined in He-C 6343.03(j) .

(e) The provider shall maintain liability insurance.

(f) Failure to comply with the rules of this chapter shall result in:

(1) Denial of an applicant pursuant to He-C 6343.24;

(2) Revocation of certification for payment of a provider pursuant to He-C 6343.24; or

(3) Denial of reimbursement.

(See Revision Note at part heading for He-C 6343) #9390, eff 3-1-09

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