Nevada Administrative Code
Chapter 704 - Regulation of Public Utilities Generally
RIGHTS AND OBLIGATIONS OF CUSTOMERS OF CERTAIN ELECTRIC AND GAS UTILITIES
Section 704.375 - Termination of service: Miscellaneous restrictions

Universal Citation: NV Admin Code 704.375

Current through December 12, 2024

1. Except as otherwise provided in subsections 1 and 2 of NAC 704.350, a utility may not terminate service to a customer on a weekend, on a holiday or on the day before a weekend or a holiday.

2. Except as otherwise provided in subsections 1 and 2 of NAC 704.350, an electric utility may terminate service to an advanced service delivery meter customer between the hours of 7:30 a.m. and 12:30 p.m. only.

3. Except as otherwise provided in subsections 1 and 2 of NAC 704.350, a utility may not terminate service to a customer if the utility has knowledge that the customer or a permanent resident of the customer's household:

(a) Is confined to the location where service is provided;

(b) Is on a life support device which, to operate effectively at that location, requires service to be provided by the utility; and

(c) Is likely to die without the aid of the life support device if the utility terminates service.

4. An electric utility may not terminate service to an advanced service delivery meter customer because of nonpayment if the outstanding amount owed by the customer is $100 or less. Sierra Pacific Power Company may not terminate service to a dual-billed gas and electric customer in its northern Nevada service territory because of nonpayment if the outstanding amount owed by the customer for electric or gas service, or for combined gas and electric service, is $100 or less.

5. Except as otherwise provided in subsection 4, a utility may not terminate service to a customer because of nonpayment if the outstanding amount owed by the customer is $50 or less.

6. If a utility intends to terminate service to a customer or a multiunit residential complex because of nonpayment, the utility shall postpone the termination if the termination would occur during a forecasted period of extreme temperature for the local geographical area which encompasses the location where service is provided and which typically experiences similar temperature conditions as the location where service is provided.

7. As used in this section:

(a) "Forecasted period of extreme temperature" means any period of 24 hours for which the National Weather Service has issued a forecast predicting that, at some point during the period of 24 hours, the outside temperature:
(1) Within the northern Nevada service territory of Sierra Pacific Power Company will be:
(I) Ninety-five degrees Fahrenheit or higher for an electric customer who is subject to the provisions of NAC 704.390;

(II) One hundred five degrees Fahrenheit or higher for an electric customer who is not subject to the provisions of NAC 704.390;

(III) Twenty degrees Fahrenheit or lower for an electric customer who is subject to the provisions of NAC 704.390; or

(IV) Fifteen degrees Fahrenheit or lower for an electric customer who is not subject to the provisions of NAC 704.390.

(2) Within the southern Nevada service territory of Nevada Power Company will be:
(I) One hundred degrees Fahrenheit or higher for an electric customer who is subject to the provisions of NAC 704.390 and who lives in a mobile home constructed before January 1, 2000;

(II) One hundred three degrees Fahrenheit or higher for an electric customer who is subject to the provisions of NAC 704.390 and who does not live in a mobile home constructed before January 1, 2000;

(III) One hundred five degrees Fahrenheit or higher for an electric customer who is not subject to the provisions of NAC 704.390;

(IV) Twenty degrees Fahrenheit or lower for an electric customer who is subject to the provisions of NAC 704.390; or

(V) Fifteen degrees Fahrenheit or lower for an electric customer who is not subject to the provisions of NAC 704.390.

(3) Within the service territory of any gas utility will be, for all customers:
(I) One hundred five degrees Fahrenheit or higher; or

(II) Fifteen degrees Fahrenheit or lower.

(b) "National Weather Service" means the National Weather Service of the National Oceanic and Atmospheric Administration of the United States Department of Commerce.

Pub. Service Comm'n, Gen. Order 27 § 5.2, eff. 8-21-81-NAC A by Pub. Utilities Comm'n by R198-01, 2-17-2005; R035-11, 10-26-2011

NRS 703.025, 704.1835, 704.210

Disclaimer: These regulations may not be the most recent version. Nevada may have more current or accurate information. We make no warranties or guarantees about the accuracy, completeness, or adequacy of the information contained on this site or the information linked to on the state site. Please check official sources.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.