Nevada Administrative Code
Chapter 704 - Regulation of Public Utilities Generally
ADDITIONAL REGULATIONS CONCERNING CERTAIN TELECOMMUNICATION SERVICES
Performance Standards and Penalties to Encourage Competition and Discourage Discrimination
Section 704.680305 - Plan for measuring performance

1. Preordering activities, which relate to the exchange of information between a nonrural incumbent local exchange carrier and a competitive local exchange carrier regarding current or proposed customer products and services, or any other information required to initiate the ordering of service by a competitive local exchange carrier. Such activities encompass the critical information needed to submit a provisioning order from a competitive local exchange carrier to a nonrural incumbent local exchange carrier. Measurements for preordering must report the timeliness with which the preordering inquiries are returned to a competitive local exchange carrier by a nonrural incumbent local exchange carrier. At a minimum, preordering measurements must assess the level of service provided for the following types of queries:

2. Ordering activities, which include the exchange of information between a nonrural incumbent local exchange carrier and a competitive local exchange carrier regarding requests for service. The number of requests from competitive local exchange carriers that automatically generate a service order in the system of a nonrural incumbent local exchange carrier that creates service orders must be reported within this category. Ordering measurements must assess the level of service for the:

3. Provisioning, which includes the set of activities required to install, change or disconnect service to a customer, the functions to establish or condition physical facilities and the completion of any required software translations to define the feature functionality of the service. Provisioning involves communication between a competitive local exchange carrier and a nonrural incumbent local exchange carrier on the status of a service order, including any delay in meeting the commitment date and the time at which actual completion of service installation has occurred. At a minimum, provisioning measurements must assess the:

4. Maintenance, which involves the repair and restoration of customer service. Maintenance functions include the exchange of information between a nonrural incumbent local exchange carrier and a competitive local exchange carrier related to requests for the repair of services, the processing of trouble requests by a nonrural incumbent local exchange carrier, actual service restoration and tracking of maintenance history. At a minimum, maintenance measurements must assess the:

5. Network performance, which involves the level at which a nonrural incumbent local exchange carrier provides services and facilitates the processing of calls within its network. A nonrural incumbent local exchange carrier shall complete any upgrades to its network efficiently. If an outage of a network occurs, a nonrural incumbent local exchange carrier shall notify the competitive local exchange carriers so that the competitive local exchange carriers can conduct appropriate management of their network and notify their customers. At a minimum, network performance measurements must assess the level of service provided on the:

6. Billing, which involves the exchange of information necessary for a competitive local exchange carrier to bill its customers, process end-user claims and adjustments, verify a bill from a nonrural incumbent local exchange carrier for services provided to the competitive local exchange carrier and to allow the competitive local exchange carrier to bill for access. Billing includes, without limitation, usage records. At a minimum, billing requirements must assess the:

7. Collocation, which involves the provision to a competitive local exchange carrier of available space within the central end office of a nonrural incumbent local exchange carrier to allow the installation of the equipment of the competitive local exchange carrier. At a minimum, collocation measurements must assess the timeliness with which a nonrural incumbent local exchange carrier:

8. Updates of the databases for directory assistance, directory listings and emergency 911 services, including the processes by which these databases are updated with customer information that has changed as a result of service-provisioning activity. At a minimum, database measurements must assess the:

9. Interfaces through which a nonrural incumbent local exchange carrier provides competitive local exchange carriers with choices for access to operation support systems for preordering, maintenance and repair, the availability of which is fundamental to the ability of a competitive local exchange carrier to do business effectively with a nonrural incumbent local exchange carrier. At a minimum, interface measurements must assess the availability of the systems and personnel of a nonrural incumbent local exchange carrier to a competitive local exchange carrier.