Nevada Administrative Code
Chapter 704 - Regulation of Public Utilities Generally
ADDITIONAL REGULATIONS CONCERNING CERTAIN TELECOMMUNICATION SERVICES
General Requirements and Exemptions for Certain Providers and Services
Section 704.68028 - Confirmation of certain orders for change of telecommunication service

1. The telecommunication provider may obtain the written authorization of the customer to submit the order which confirms:

2. The telecommunication provider may electronically obtain the customer's authorization to submit the order if the authorization confirms the information described in subsection 1 and the customer is confirming the authorization from the telephone number on which the service is to be changed. A telecommunication provider electing to confirm sales electronically shall establish one or more toll-free telephone numbers exclusively for that purpose. A call to the toll-free telephone number must connect a customer to a voice response unit, or similar mechanism, that records the required information regarding the change of service. Such a unit or mechanism must automatically record the number of the telephone from which the customer is calling to confirm the order to change service.

3. An appropriately qualified and independent third person who is in a location which is physically separate from that of the marketing representative who took the order for the change in service may obtain the customer's oral authorization to submit the order to change service. The oral authorization must confirm and include appropriate verification data, such as the date of birth of the customer.

4. Within 3 business days after the customer's order to change service, the telecommunication provider may send the customer by first-class mail an information package which includes, but is not limited to: