Nevada Administrative Code
Chapter 695G - Managed Care
SYSTEM FOR RESOLVING COMPLAINTS OF INSUREDS
Section 695G.110 - Annual report

1. A managed care organization shall submit its annual report regarding its system for resolving complaints as required pursuant to NRS 695G.220 on or before June 1 of each year. The managed care organization shall retain a copy of the annual report for at least 3 years or until the next examination conducted by the Division, whichever is longer.

2. The managed care organization is not required to include in the annual report information concerning an oral inquiry by an insured relating to a misunderstanding or miscommunication if the misunderstanding or miscommunication was resolved within 1 working day after the inquiry was made. If the misunderstanding or miscommunication was not resolved within 1 working day, the managed care organization shall report it as a complaint in the annual report.