Administrative Rules of Montana
Department 38 - PUBLIC SERVICE REGULATION
Chapter 38.5 - UTILITY DIVISION
Subchapter 38.5.39 - Unauthorized Product or Service Charges on Telephone Bills
Rule 38.5.3913 - CREDIT OR REFUND OF CHARGES

(1) A telecommunications carrier or other entity which initiates a placement of a charge for a product or service on the customer's telephone bill without authorization from the customer in accordance with these rules shall issue to the customer a full credit or a refund of the entire amount of such customer's charges for the product or service attributable to the telecommunications carrier or other entity. The required credit and refund are limited to six continuous months of unauthorized charges. The appropriate credit or refund must be issued within a period not to exceed 60 days from the date of the initial complaint.

(2) If the customer has not paid the charges placed on the customer's telephone bill without authorization in accordance with these rules, the telecommunications carrier or other entity which initiated the unauthorized charge will make appropriate arrangements to adjust the telephone bill to remove the unauthorized charges and any interest or penalty that is attributable to the unauthorized charges. Adjustment to the bill must be within 60 days from the date of the initial complaint.