Current through Register Vol. 18, September 20, 2024
(1) An operator
service provider shall:
(a) Identify itself,
audibly and distinctly, to the customer at the beginning of each telephone call
and before the customer incurs any charges. Each operator service provider
shall also identify itself to the called party on collect calls and the billed
party when verifying third-party billed calls.
(b) Disclose, audibly and distinctly to the
customer, at no charge and before connecting any intrastate call, how to obtain
the total cost of the call, including any aggregator surcharge, or the maximum
possible total cost of the call, including any aggregator surcharge, before
providing further advice to the customer on how to proceed to make the call.
The voice disclosure required in this subsection must instruct each customer
that the customer may obtain applicable rate and surcharge amounts by dialing
not more than two digits or by remaining on the line.
(c) Upon request, fully and immediately
disclose to the customer, at no charge, the operator service provider's method
of collecting its charges, a description of the operator service provider's
method of resolving customer complaints, a toll-free telephone number that can
be used to report complaints to or contest charges of the operator service
provider, and all other requested information pertinent to the customer's use
of the operator service provider's services. The provisions of this subsection
apply to the called party on collect calls.
(d) Permit the customer to terminate the
telephone call at no charge before the call is connected to the called
party.
(e) Obtain an affirmative
response from the called party on willingness to accept charges for collect
calls.
(2) All operator
service providers must connect the consumer to the local exchange company
operator or explain dialing instructions for such access upon request and at no
charge.
(3) Unless otherwise
specifically provided by commission rule or order, all operator service
providers must comply with all regulatory requirements imposed by Montana state
statutes and rules, including but not limited to the Montana Telecommunications
Act (
69-3-801,
et seq., MCA), the Montana telecommunications service standards (ARM
38.5.3301, et seq.) and the
Montana Telecommunications Act rules (ARM
38.5.2701, et seq.).
69-3-103,
69-3-822 and
69-3-1103,
MCA; IMP,
69-3-102,
69-3-201,
69-3-802 and
69-3-1104,
MCA;
