Administrative Rules of Montana
Department 38 - PUBLIC SERVICE REGULATION
Chapter 38.5 - UTILITY DIVISION
Subchapter 38.5.14 - Termination of Gas and Electric Service
Rule 38.5.1406 - CONTENTS OF WRITTEN NOTICE
Universal Citation: MT Admin Rules 38.5.1406
Current through Register Vol. 6, March 22, 2024
(1) The written notices required by these rules must contain:
(a) The utility's statement of termination
policy;
(b) An identification of
the customer and service account affected by the proposed
termination;
(c) A statement of
reasons for termination;
(d) The
date of proposed termination;
(e)
The amount of the reconnection fee, if any;
(f) A summary of rights and remedies,
including procedures to dispute the termination notice, provisions relating to
elderly and handicapped consumers and those suffering a medical emergency,
provisions for customers who are unable to pay their bills and steps necessary
to make a claim of inability to pay, availability of installment payment
arrangements and sources of financial assistance.
(g) Designation of the bill in question as
actual or estimated;
(h) Except for
notification of tenants, amount owed and time period over which amount was
incurred;
(i) Instructions on how
service can be restored;
(j) In the
case of a landlord customer, the date on or after which the utility will notify
tenants of the proposed termination.
(k) In the case of notification of tenants:
(i) The amount of an average monthly bill for
utility service to the premises and the largest bill for utility service to the
premises in the previous 12 months;
(ii) A statement that Commission procedures
and the Laws of Montana may give the tenant certain rights with respect to
which the tenant may wish to consult an attorney or Montana Legal
Services.
Sec. 69-3-103, MCA, IMP, Sec. 69-3-102, MCA;
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