Missouri Code of State Regulations
Title 20 - DEPARTMENT OF COMMERCE AND INSURANCE
Division 4240 - Public Service Commission
Chapter 34 - Emergency Telephone Service Standards
Section 20 CSR 4240-34.070 - Repair of Telecommunications Facilities

(A) Repair service shall begin immediately upon discovery or receipt of a report of a malfunction. Repair service includes testing and diagnostic service from a remote location, dispatch or in-person visit(s) of personnel. Technicians shall be dispatched without delay in instances where technicians are required to repair facilities;

(B) Facilities based basic local exchange telecommunications companies shall be responsible for reporting all known service affecting errors, defects, and malfunctions in its ETS facilities to the E-911 service provider and the ETS customer or, in the case of B-911, to the ETS customer;

(C) E-911 service providers shall be responsible for reporting all service affecting errors, defects, and malfunctions in its E-911 facilities to the facilities based basic local exchange telecommunications companies providing service in the E-911 service provider's service area;

(D) E-911 service providers shall provide a point of contact for reporting errors, defects, and malfunctions in facilities used to provide E-911 service. Such contact shall be given to each facilities based basic local exchange telecommunications company providing basic local exchange telecommunications service in the E-911 service provider's operating area and shall be updated whenever any of the information changes; and

(E) Facilities based basic local exchange telecommunications companies shall provide a point of contact for reporting errors, defects, and malfunctions in the company's facilities used to provision ETS. Such information shall be sent via certified mail to E-911 service providers and E-911 customers in the facilities based basic local exchange telecommunications company's service area. This information shall contain name, address, and telephone number and shall be updated whenever any of the information changes.