Missouri Code of State Regulations
Title 20 - DEPARTMENT OF COMMERCE AND INSURANCE
Division 4240 - Public Service Commission
Chapter 28 - Communications
Section 20 CSR 4240-28.015 - 211 Service
Current through Register Vol. 49, No. 6, March 15, 2024
PURPOSE: This rule identifies requirements for an entity providing Information and Referral Services accessible by dialing "211 " in Missouri.
(1) An entity may only provide information and referral (I&R) service if it is accredited by the Alliance of Information and Referral Systems and is authorized by the commission to provide I&R services accessible by callers dialing "211" in Missouri. Only one (1) I&R provider shall be authorized per area. An application to provide I&R service shall be electronically filed as a new case submission in Electronic Filing and Information System (EFIS). Application instructions may be found on the commission's website.
(2) Authorization granted by the commission will be for a period of three (3) years. If an I&R provider seeks to maintain the 211 dialing arrangement beyond this time period, then the provider may reapply approximately ninety (90) days prior to the expiration of the provider's authorization.
(3) An I&R provider with authorization to receive 211 dialed calls shall file into EFIS a public report that provides call performance information by April 15 of each year. Specific instructions may be found on the commission's website.
*Original authority: 386.040, RSMo 1939; 386.250, RSMo 1939, amended 1963, 1967, 1977, 1980, 1987, 1988, 1991, 1993, 1995, 1996; 386.310, RSMo 1939, amended 1979, 1989, 1996; 392.450, RSMo 1987, amended 1996, 2008; and 392.461, RSMo 2011 , amended 2013, 2014.
