Missouri Code of State Regulations
Title 20 - DEPARTMENT OF COMMERCE AND INSURANCE
Division 4240 - Public Service Commission
Chapter 13 - Service and Billing Practices for Residential Customers of Electric, Gas, Sewer, and Water Utilities
Section 20 CSR 4240-13.075 - Service Disconnection Reporting Requirements for Electric, Gas, Sewer, and Water Utilities
Current through Register Vol. 49, No. 6, March 15, 2024
PURPOSE: This rule sets forth the requirement and standards for the submission of reports regarding and related to the cessation of services provided to customers by those investor-owned electric, gas, sewer, and water utilities that serve more than two thousand (2,000) residential customers and that are subject to the jurisdiction of the commission.
(1) For purposes of this rule-
(2) Each utility, as that term is defined in 20 CSR 4240-13.015(1) (FF), serving more than two thousand (2,000) residential customers shall separately provide a report in the commission's electronic filing information system (EFIS) within twenty (20) days of the end of each calendar month. For those utilities that provide more than one (1) type of utility service, individual reports must be provided for each type of utility service. The utility shall provide an electronic copy of each report to the Office of the Public Counsel. All information provided shall be considered public information; however, no customer-specific information shall be reported or made public. All information shall be provided in a native electronic spreadsheet format with all links and formulas intact. Each utility shall report the following information as it relates to the immediately preceding calendar month:
(3) Any utility that provides a report pursuant to this rule, 20 CSR 4240-13.075, need not provide a separate report pursuant to 20 CSR 4240-13.055(15).
(4) If the commission finds that any deficiency exists in the report provided by a utility as required by section (2) of this rule, the commission may direct its staff to issue a notice to the utility identifying the deficiency. Any utility that receives a notice from the commission stating that deficiencies exist in its report shall respond to that notice within twenty (20) days after the date said notice is issued and shall provide all information necessary to cure the deficiency identified in said notice in its response. Both the notice and the response shall be included in EFIS by the staff of the commission.
(5) Each report provided by a utility as required under section (2) of this rule shall be made publicly available for access through a hyperlink found on the commission's official website's home page.
(6) The staff of the commission shall produce an Annual Residential Customer Disconnection Report within forty-five (45) days of the end of each calendar year that shall aggregate all of the reports provided by all of the utilities as required under section (2) of this rule during the course of the previous year. This Annual Residential Customer Disconnection Report shall be made publicly available for access through a hyperlink found on the commission's official website's home page. All information included in the Annual Residential Customer Disconnection Report shall be considered public information; however, no customer-specific information shall be reported or made public.
(7) The receipt by the commission or commission staff of reports prescribed by this rule shall not bind the commission or commission staff to the approval or acceptance of, or agreement with, any matter contained in the reports for the purpose of fixing rates or in determining any other issue that may come before the commission.