Missouri Code of State Regulations
Title 20 - DEPARTMENT OF COMMERCE AND INSURANCE
Division 4240 - Public Service Commission
Chapter 13 - Service and Billing Practices for Residential Customers of Electric, Gas, Sewer, and Water Utilities
Section 20 CSR 4240-13.025 - Billing Adjustments
Universal Citation: 20 MO Code of State Regs 4240-13.025
Current through Register Vol. 49, No. 6, March 15, 2024
PURPOSE: This rule establishes the requirements for making billing adjustments in the event of an overcharge or an undercharge.
(1) For all billing errors, the utility will determine from all related and available information the probable period during which the condition causing the errors existed and shall make billing adjustments for that period as follows:
(A) In the event of an overcharge, an
adjustment shall be made for the entire period that the overcharge can be shown
to have existed not to exceed sixty (60) consecutive monthly billing periods,
or twenty (20) consecutive quarterly billing periods, calculated from the date
of discovery, inquiry, or actual notification of the utility, whichever comes
first;
(B) In the event of an
undercharge, an adjustment shall be made for the entire period that the
undercharge can be shown to have existed not to exceed twelve (12) monthly
billing periods or four (4) quarterly billing periods, calculated from the date
of discovery, inquiry, or actual notification of the utility, whichever was
first;
(C) In the event of an
undercharge, the utility shall offer the customer the option to pay the
adjusted bill over a period at least double the period covered by the adjusted
bill;
(D) No utility is required to
issue a billing adjustment if the full amount of the adjustment is less than
one dollar ($1);
(E) No billing
adjustment shall be made if, upon test, an error in measurement is found to be
within the limits prescribed by commission rules; and
(F) If evidence of tampering is found, or if
the customer has made misrepresentations of the use of service, the utility
shall calculate the billing adjustment period in accordance with the applicable
statute of limitations for the prosecution of such claim after determining the
probable period during which such condition existed from all related and
available information.
*Original authority: 393.140, RSMo 1939, amended 1940, 1967.
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