Missouri Code of State Regulations
Title 20 - DEPARTMENT OF COMMERCE AND INSURANCE
Division 2267 - Office of Tattooing, Body Piercing, and Branding
Chapter 6 - Complaints and Investigation
Section 20 CSR 2267-6.020 - Public Complaint Handling and Disposition
Universal Citation: 20 MO Code of State Regs 2267-6.020
Current through Register Vol. 49, No. 6, March 15, 2024
PURPOSE: This rule establishes a procedure for the receipt, handling and disposition of public complaints pursuant to section 620.010.15(6), RSMo.
(1) The Division of Professional Registration shall receive and process each complaint made against any licensed practitioner and/or establishment in which the complaint alleges certain acts or practices may constitute one
(1) or more violations of the provisions in
sections
324.520
to
324.524, RSMo, or the
regulations promulgated thereunder. Any division staff member may file a
complaint pursuant to this rule in the same manner as any member of the
public.
(2) Written complaints
shall be submitted to the Division of Professional Registration. Complaints may
be based upon personal knowledge or upon information and belief, reciting
information received from other sources.
(3) All complaints shall be made in writing
and shall fully identify the complainant by name and address, if available.
Verbal or telephone communication will not be considered or processed as a
complaint, however, the person making such communication will be asked to
supplement the communication with a written complaint.
(4) Each complaint received under this rule
will be logged and maintained by the division. The log will contain a record of
each complainant's name, if available; the name and address of the subject(s)
of the complaint, if available; the date each complaint is received by the
office; a brief statement concerning the alleged acts or practices; a notation
including whether the complaint was dismissed or disciplinary action pursued;
and the ultimate disposition of the complaint. This log shall be a closed
record of the office.
(5) Each
complaint received under this rule shall be acknowledged in writing within
thirty (30) days. The complainant and licensee or establishment shall be
notified of the ultimate disposition of the complaint.
(6) Failure of a licensee to respond in
writing, within thirty (30) days from the date of the division's written
request or inquiry, mailed to the licensee's address currently registered with
the office, shall be sufficient grounds for taking disciplinary action against
that licensee.
(7) This rule shall
not be deemed to limit the division's authority to file a complaint with the
Administrative Hearing Commission charging the licensee or establishment with
any actionable conduct or violation, whether or not such a complaint exceeds
the scope of the acts charged in a preliminary complaint filed with the
division.
(8) The division
interprets this rule to exist for the benefit of those members of the public
who submit complaints. This rule is not deemed to protect, or inure to the
benefit of those licensees, or other persons against whom the division has
instituted or may institute administrative or judicial proceedings concerning
possible violations of the provisions of sections
324.520
to
324.524,
RSMo.
*Original authority: 324.522, RSMo 1998, amended 1999, 2001.
Disclaimer: These regulations may not be the most recent version. Missouri may have more current or accurate information. We make no warranties or guarantees about the accuracy, completeness, or adequacy of the information contained on this site or the information linked to on the state site. Please check official sources.
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