Missouri Code of State Regulations
Title 20 - DEPARTMENT OF COMMERCE AND INSURANCE
Division 2117 - Office of Statewide Electrical Contractors
Chapter 4 - Complaints
Section 20 CSR 2117-4.010 - Complaint Handling and Disposition Procedure

(1) Any person, entity, or political subdivision may file a complaint with the division alleging violation of the statewide electrical contractor statutes or the regulations promulgated thereunder. Complaints must be filed on complaint forms provided by the division. Each complaint shall contain the name and address of the person making the complaint, the name, address, and license number (if known) of the licensee, a brief statement of the complaint and any additional information the complainant wishes to provide for the division to consider in its review of the complaint.

(2) Any licensee, person, entity, or political subdivision may file a complaint with the division alleging that a political subdivision failed to recognize a statewide license in lieu of a local license for the purposes of performing contracting work or obtaining permits to perform work within the political subdivision. These complaints must be filed on forms provided by the division and shall contain the name, address, and contact information of the person making the complaint; the name, address, and a contact person (if known) of the political subdivision against whom the complaint is filed, a brief statement of the facts supporting the violation, and any additional information for the division to consider in its review of the complaint.

(3) Anonymous complaints will not be accepted.

(4) Any division staff or investigator may file a complaint against either a licensee or a political subdivision.

(5) The division shall receive complaints by mail to PO Box 1335, 3605 Missouri Boulevard, Jefferson City, MO, 65102-1335, by fax to 573-751-6301, by email to OSEC@pr.mo.gov, or by personal delivery or other means of delivery.

(6) Each complaint and the information contained in the complaint received by the division will be logged in a database maintained by the division. This database shall be a closed record of the division.

(7) Each complaint received under this rule shall be acknowledged in writing. The division shall notify the complainant as to the final outcome of the complaint be it dismissal, discipline, or other action. If the final disposition is any type of order or agreement, the division will provide access of that final order or agreement to the complainant.

(8) Upon receipt of a complaint, the division shall investigate each complaint. Each complaint will be sent to the person or entity against whom violations are alleged and that person or entity will be given a reasonable time to make a written response to the division. The division may conduct any additional investigation, in its discretion deemed necessary to determine whether there is cause for discipline or further action.