Missouri Code of State Regulations
Title 20 - DEPARTMENT OF COMMERCE AND INSURANCE
Division 100 - Insurer Conduct
Chapter 7 - Market Conduct Analysis
Section 20 CSR 100-7.005 - Uniform Analysis and Continuum of Actions

Universal Citation: 20 MO Code of State Regs 100-7.005

Current through Register Vol. 49, No. 6, March 15, 2024

PURPOSE: This amendment clarifies and modernizes the rule by removing unnecessary language. This amendment also adds statutory references, clarifies actions that may be taken as a result of market analysis, and provides the insurer with the opportunity to resolve market conduct concerns through an informal conference.

(1) The division will apply the following standards in utilizing market analysis:

(A) The division will gather information from data currently available to the division;

(B) Such information will be analyzed in order to develop a baseline understanding of the marketplace and to identify for further review insurers or practices that deviate significantly from the norm or that may pose a potential risk to the insurance consumer; and

(C) The NAIC Market Regulation Handbook, and other handbooks adopted by the NAIC, will be used by the division as a guide in performing this analysis.

(2) If the analysis supports further investigation or review by the division into a particular insurer or practice, the following continuum of market conduct actions may be considered prior to conducting an on-site examination. These actions may include, but are not limited to the following:

(A) Correspondence with insurer;

(B) Insurer interviews;

(C) Information gathering;

(D) Policy and procedure reviews;

(E) Interrogatories;

(F) Review of insurer self-evaluation, if not subject to a privilege of confidentiality, and compliance programs, including membership in a best-practice organization; and

(G) Desk examinations.

(3) The director will select a market conduct action that is cost effective for the department and the insurer or company, while still protecting the insurance consumer.

(4) Any such materials or documents reviewed by the division pursuant to section (2) of this rule are confidential in accordance with the provisions of sections 374.071 and 374.205.4, RSMo.

(5) The division will take those steps reasonably necessary to eliminate requests for information that duplicate information provided as part of an insurer's annual financial statement, the annual NAIC market conduct statement, or other schedules, surveys, or reports regularly submitted to the director, unless the information is state specific.

(6) Market conduct actions taken as a result of a market analysis will focus on the general business practices and compliance activities of insurers rather than identifying infrequent or unintentional random errors that do not cause significant consumer harm.

(7) The insurer may be given an opportunity to resolve matters that arise as a result of a market analysis to the satisfaction of the director before any additional market conduct actions are taken against the insurer.

*Original authority: 374.045, RSMo 1967, amended 1993, 1995; 374.185, RSMo 2007; 374.190, RSMo 1939, amended 1949, 1967, 1992; and 374.205, RSMo 1992, amended 1997, 1999.

Disclaimer: These regulations may not be the most recent version. Missouri may have more current or accurate information. We make no warranties or guarantees about the accuracy, completeness, or adequacy of the information contained on this site or the information linked to on the state site. Please check official sources.
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