Missouri Code of State Regulations
Title 20 - DEPARTMENT OF COMMERCE AND INSURANCE
Division 100 - Insurer Conduct
Chapter 1 - Improper or Unfair Claims Settlement Practices
Section 20 CSR 100-1.010 - Definitions

Universal Citation: 20 MO Code of State Regs 100-1.010

Current through Register Vol. 49, No. 18, September 16, 2024

PURPOSE: This rule sets forth definitions used in the rules in this division to aid in the interpretation of various terms and phrases.

(1) As used in the Unfair Claims Settlement Practices Act at sections 375.1000 to 375.1018, RSMo and in the regulations promulgated pursuant thereto-

(A) "Insurance producer" or "producer," any individual, corporation, association, partnership or other legal entity authorized to represent an insurer with respect to a claim;

(B) "Claim,"-
1. A request or demand for payment of a loss which may be included within the terms of coverage of an insurance policy; or

2. A request or demand for any other payment under the policy, such as for the return of unearned premium or nonforfeiture benefits;

(C) "Claimant," any-
1. First-party claimant, including a subscriber under any plan providing health services;

2. Third-party claimant; or

3. Person or entity submitting a claim on behalf of any insured and includes the claimant's designated legal representative and a member of the claimant's immediate family designated by the claimant;

(D) "First-party claimant," any individual, corporation, association, partnership or other legal entity asserting a right to payment arising out of the occurrence of a contingency or loss covered by an insurance policy;

(E) "Insurer," has the same meaning as in section 375.1002(2), RSMo;

(F) "Investigation," all activities of an insurer directly or indirectly related to the determination of liabilities under coverages afforded by an insurance policy;

(G) "Notification of claim," any notification, whether in writing or by other means acceptable under the terms of an insurance policy to an insurer or its insurance producer, by a claimant, which reasonably apprises the insurer of the facts pertinent to a claim;

(H) "Third-party claimant," any individual, corporation, association, partnership or other legal entity asserting a claim against any individual, corporation, association, partnership or other legal entity insured under an insurance policy;

(I) "Insurance policy," any insurance contract, certificate of insurance or contract under which health services are to be provided; and

(J) "Time error rate," refers to any one (1) of the following:
1. Acknowledgment time error rate, the percentage of claims in which the insurer has performed an act described in section 375.1007(2), RSMo, or violated 20 CSR 100-1.030;

2. Investigation time error rate, the percentage of claims in which the insurer has performed an act described in section 375.1007(3), RSMo, or violated 20 CSR 100-1.030; or

3. Determination time error rate, the percentage of claims in which the insurer has performed an act described in section 375.1007(7), RSMo, or violated 20 CSR 100-1.050.

*Original authority: 374.045, RSMo 1967, amended 1993, 1995 and 375.1000-375.1018, see RSMo 2000 and RSMo Supp. 2007.

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