Missouri Code of State Regulations
Title 20 - DEPARTMENT OF COMMERCE AND INSURANCE
Division 10 - General Administration
Chapter 2 - Public Meetings and Records
Section 20 CSR 10-2.400 - Records

Universal Citation: 20 MO Code of State Regs 10-2.400

Current through Register Vol. 49, No. 6, March 15, 2024

PURPOSE: This rule complies with sections 610.023 and 610.028, RSMo regarding public records.

(1) Access. Any member of the public may have access to any open record of the department. As used in this rule, the department includes the director, deputy director, division directors, and any employee or agent of the department acting in his/her official capacity. Written request must be made of the custodian of records before access will be granted. Telephone requests may be granted at the discretion of the custodian of records.

(2) Open Records. Any public record, as that phrase is defined in section 610.010(4), RSMo, shall be an open record unless it is described as a closed record under section (3) of this rule.

(3) Closed Records. Any closed record is not subject to disclosure. The following list is the exclusive list of closed records of the department and its divisions:

(A) Any communication relating to current or contemplated administrative, civil or criminal regulatory or enforcement action whatsoever, between the director, deputy director, division directors, general counsel, any member of the department or a division within the department or its representatives and its attorneys (see section 610.021(1), RSMo);

(B) Work product of any attorney for the department or its representatives (see section 610.021(1), RSMo);

(C) Any record which relates to leasing, purchase or sale of real estate by the department where public knowledge of the transaction might adversely affect its legal consideration (see section 610.021(2), RSMo);

(D) Personnel records relating to specific employees which are maintained for the purpose of hiring, firing, disciplining or promoting (see section 610.021(3), RSMo). These records include, but are not limited to, any record which discloses information about a specific employee, such as the time spent by an employee on particular tasks, the amounts of travel expenses charged by an employee or the amounts of travel expenses charged by an examiner for specific examinations. Any record which merely identifies an employee as its author or as the person to whom the record was directed is not a record maintained for the purpose of hiring, firing, disciplining or promoting;

(E) Testing and examination materials prepared by or under contract with the department (see section 610.021(7), RSMo). Tests and examinations are repeated indefinitely;

(F) Preparation, including any discussions or work product, on behalf of the department or its representatives for negotiation with employee groups (see section 610.021(9), RSMo);

(G) Software codes for electronic data processing and documentation (see section 610.021(10), RSMo);

(H) Specifications for competitive bidding, until either the specifications are officially approved by the department or the specifications are published for bid (see section 610.021(11), RSMo);

(I) Sealed bids and related documents, until the earlier of either when the bids are opened or all bids are accepted or all bids are rejected (see section 610.021(12), RSMo);

(J) Individually identifiable personnel records, performance ratings or records pertaining to employees or applicants for employment (see section 610.021(13), RSMo). These records include, but are not limited to, personnel files and records which identify an individual employee or applicant and state any information about the employee or applicant, such as time spent on particular tasks or performance appraisals. Records which merely identify an employee as its author or as the person to whom the record was directed are not closed records under this subsection. The names, positions, salaries and lengths of service of officers and employees of the department once they are employed are not closed records under this subsection. Salaries means the annual wages paid to the officer or employee;

(K) Records protected from disclosure by law. Records of the department and its divisions, which are closed by operation of section 610.021(14), RSMo, and other statutory provisions including, but are not limited to, the following:
1. Insurance examination and investigation records under section 374.070.1, RSMo.
A. Work product and work papers of examinations of companies and investigations of companies and insurance producers are closed. "Work papers" means records produced by the director, his/her employees or agents in the course of the author's duties, during and pursuant to the examination or investigation, including any examination or investigation report. "Work papers" do not, however, include communications between an examiner or investigator and other employees or agents of the department. These communications may be confidential communications, but are not work papers. Except as otherwise provided in this rule or by applicable law, work papers shall not become open to public inspection.

B. Confidential communications to the department are closed. "Confidential communications" means any communication produced by the director, his/her employees or agents in the course of the author's duties, which communication is intended by the author to be accessible only by employees or agents of the department. The author is presumed to have intended to limit access to employees or agents of the department if the communication was directed to him/herself, a department file, or another employee or agent of the department, with no indication that it was directed or that a copy was provided to anyone who was not then an employee or agent of the department. A confidential communication becomes an open record if and only if the director so decides in writing with reference to the specific communication under consideration;

2. Trade secret of persons under sections 417.450-417.467, RSMo. Records containing any trade secret under section 417.453(4), RSMo are closed records if the trade secret has been reasonably designated as such. If the trade secret can be redacted from a record that is otherwise open, the record may be open. The director may employ reasonable procedures to evaluate claimed trade secrets under paragraph (3)(L)8. of this rule, and may open records determined to not contain trade secrets under those procedures;

3. Insurance producer registry under section 375.022, RSMo. Any information filed by an insurance company or obtained by the department pursuant to section 375.022, RSMo and any document, record or statement required by the department under the provisions of section 375.022, RSMo;

4. Insurance examination records under section 374.205, RSMo. All working papers, recorded information, documents and copies thereof in the course of an examination are confidential;

5. Insurance investigation records under sections 374.071 and 374.190, RSMo. All records, books, papers, documents obtained pursuant to an inquiry into or investigation of an insurance company or producer under section 374.190, RSMo are closed;

6. Report of the Missouri Property and Casualty Guaranty Association under section 375.776.5(3), RSMo. Any report or recommendation by the guaranty association to the department upon any matter germane to the solvency, liquidation, rehabilitation or conservation of any member insurer or to the solvency of any company seeking to do insurance business in this state is confidential under section 375.776.5(3), RSMo;

7. Reports of the Missouri Life and Health Insurance Guaranty Association under section 376.743, RSMo. Any report or recommendation by the guaranty association to the director upon any matter germane to the solvency, liquidation, rehabilitation or conservation of any member insurer or to the solvency of any company seeking to do insurance business in this state is confidential under section 376.743, RSMo;

8. Insurer registration and examination records under section 382.230, RSMo. All information, documents and copies obtained by or disclosed to the department or any other person in the course of an examination or investigation made pursuant to section 382.220, RSMo, and all information reported pursuant to section 382.100, RSMo. The director in his/her sole discretion may make any record under this paragraph an open record by following the provisions of section 382.230, RSMo;

9. Real estate malpractice insurance reporting under section 383.069, RSMo. Information reported, compiled or summarized relating to real estate malpractice is closed under section 383.069, RSMo;

10. Legal malpractice insurance reporting under section 383.083, RSMo. Information reported, compiled or summarized relating to legal malpractice is closed under section 383.083, RSMo;

11. Medical malpractice insurance reporting under section 383.115, RSMo. Information submitted pursuant to section 383.105.2(1), (3) and (6), RSMo, relating to medical malpractice, except as provided in section 383.125, RSMo is closed under 383.115, RSMo. Statistics in summary form of the information submitted pursuant to sections 383.100-383.125, RSMo, except as otherwise provided in this paragraph shall be an open record;

12. Insurance consumer complaints under section 374.071, RSMo. Consumer complaint records in their entirety are closed under the open records law, but are subject to disclosure pursuant to subpoena. The department does offer consumers submitting a complaint the option to pre-authorize the release of a copy of the consumer's complaint upon request to any interested person, thereby creating an open record. Pursuant to section 374.071.3, RSMo, the department shall also provide on request the following open records pertaining to consumer complaints:
A. Incident reports which summarize the facts and circumstances surrounding each consumer report or complaint without identifying the name or identifying characteristics of the consumer unless authorized by the consumer; and

B. Publish complaint data without identifying consumer information, so other consumers are able to make informed decisions in selecting an insurer;

13. Financial institution and company examination records under section 361.080, RSMo. Examination and investigative work papers and records of bank or trust companies or small loan businesses are confidential;

14. Professional registration investigation records under section 620.111, RSMo. Complaint files, investigation files and investigative reports concerning persons regulated by the Division of Professional Registration or boards or commissions assigned to that division are confidential and therefore closed records. At the discretion of the agency, a record may be released in some circumstances;

15. Accountant investigation reports under section 326.134, RSMo. Complaint files, investigation files and investigative reports concerning accountants are confidential and therefore closed records; and

16. Any other record expressly protected from disclosure by applicable law of this state or of the federal government; and

(L) Public records relating to scientific and technological innovations in which the owner has a proprietary interest (see section 610.021(15), RSMo).

(4) Records of the Missouri Property and Casualty Insurance Guaranty Association, Missouri Life and Health Insurance Guaranty Association, Missouri Basic Property Insurance Inspection and Placement Program, and the joint underwriting association formed under section 303.200, RSMo are not public records of the director except to the extent that the department has physical custody of these records. These records cannot be obtained by making a request to the custodian of records, except to the extent that the department has physical custody of these records.

(5) Charges. The department and its divisions will follow the provisions of section 610.026, RSMo, in charging fees for providing access and furnishing copies of public records. The department or its divisions will furnish a bill for any charges either prior to or concurrently with providing access or furnishing copies. The charges for furnishing copies of records maintained on computer facilities may include charges for programming the computer to furnish the records in the format requested if the department or division does not otherwise maintain the records in the format requested.

(6) Format of Records. Copies of open records maintained on computer facilities will be furnished in any format requested which can be produced by the computer. Copies of open records not maintained on computer facilities will be provided only in the format maintained by the department or its divisions.

(7) Partially Closed Records. A request for access to records which are closed in part and open in part will be granted if possible by deleting those parts which are closed. If the request cannot be granted in part without disclosing a closed record, the entire request will be refused and the entire record will be a closed record.

(8) Procedure for Trade Secrets under Paragraph (3)(K)2. of this Rule.

(A) Records of others, including duplicates of records of insurance companies and insurance producers in the possession of the department will be open records, except as otherwise provided by law or in this rule.

(B) If a person transmits their record to the department and wishes to claim that the record is closed or confidential, the department will maintain the record as closed, except as otherwise provided in subsection (C) of this section (8). In order to be effective, a claim of a closed record or confidentiality of a record must state in bold or other clearly distinguishable type on the face of the record or on the face of the cover letter accompanying the record, that the record is closed or confidential and the reason the record is asserted to be closed or confidential, e.g., "Confidential-Trade Secret."

(C) Except as otherwise provided by law, the department may grant public access to a record claimed to be closed or confidential under subsection (B) of this section (8), but only if on a case-by-case basis the director applies the following procedures and standards:
1. The department shall notify in writing the insurer, or other person which provided the record, of the possible public release of such record. The written notice from the department shall state-
A. That the insurer or other affected person shall have an opportunity to submit information to demonstrate that such record should still be considered a closed record; and

B. A specific date, not less than ten (10) days from the date of the notice, until which the insurer or other affected person shall have an opportunity to file such information;

2. Upon the filing of information in the form described in paragraph (8)(C)1., the department will maintain the insurer's or other affected person's record as a closed record, unless and until such time as the department provides the insurer or other affected person with written prior notice to the contrary. Any such prior notice will be provided at least ten (10) days prior to public access being granted to the data and will include a statement substantially as follows: Unless otherwise ordered by a court of competent jurisdiction, the department will make your record available to the public on and after the following date: (month, date, and year);

3. The filing of information in the form described in paragraph (8)(C)1.-
A. Shall not create any substantive rights; and

B. May be considered by the department as evidence of, but shall create no presumption regarding, confidentiality of the record at issue; and

4. If an insurer or other affected person filing information described in paragraph (8)(C)1. believes such information would itself contain confidential material, the department will maintain such information as a closed record if the insurer identifies such information as containing confidential material and simultaneously files a redacted version of such information for public access.

*Original authority: 374.045, RSMo 1967, amended 1993, 1995 and 610.028, RSMo 1982, amended 1987, 2004.

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