Mississippi Administrative Code
Title 31 - Public Safety
Part 601 - BOARD OF EMERGENCY TELECOMMUNICATIONS STANDARDS AND TRAINING PROFESSIONAL CERTIFICATION POLICY AND PROCEDURES MANUAL
Chapter 9 - Learning Objectives for Emergency Telecommunications Training Courses
Rule 31-601-9.2 - Policy
Universal Citation: MS Code of Rules 31-601-9.2
Current through September 24, 2024
1. The Basic Emergency Telecommunications Training Courses shall include classroom activity as well as hands-on skill certification. The primary portion of the training curriculum s hall come from the approved courses of national organizations which are considered the standards in the industry. The course instructor is also allowed time during the course to conduct practical training as is deemed necessary.
A. Based on the Job Task Analysis study of
Public Safety Telecommunicators, a list of essential tasks have been identified
and transformed into basic learning objectives that need to be presented in the
training of emergency telecommunicators. These include (1) basic objectives for
all telecommunicators, (2) supplemental objectives for law enforcement and fire
service telecommunicators and (3) supplemental objectives for emergency medical
service telecommunicators.
1. The basic
learning objectives of a Public Safety Telecommunicator (PST), which
encompasses the disciplines of law enforcement, fire service and emergency
medical service, include:
a. Identify the
essential skills which will enable you to be an effective and efficient PST.
b. Identify the role of a PST.
c. Identify the legal
issues/exposure of the PST.
d.
Identify the role of the FCC and its rules and regulations in the work of a
PST.
e. Identify the liability and
limits on the PST for release of improper legal advice or information.
f. Identify the effects of stress
on the role of the PST and techniques which can be used to counteract these
negative effects.
g. Describe the
effects of stress on the PST and techniques used as coping mechanisms.
2. The learning
objectives of Interpersonal Communications include:
a. Identify the definition which best
describes the act of verbal and electronic communication.
b. Identify the techniques used to "control"
an interview.
c. Identify five of
the seven steps necessary for communication to take place.
d. Identify three of the five steps used when
giving feedback.
e. Identify three
of the five techniques for improving verbal communications.
f. Identify three of the seven techniques
used to improve listening skills.
g. Identify three of the five styles of
responding to questions.
h. Identify
the concept of empathy.
i.
Identify the four basic communications skills.
j. Discuss customer service strategies.
k. Identify cultural issues which
may hinder or help effective communications.
l. Demonstrate by using the telephone, how to
handle the following:
(1) the angry caller
and
(2) language barrier.
3. The
learning objectives of Medical/Legal issues and Civil Liability include:
a. Identify the definition of a Duty to Act.
b. Identify the definition of a
Standard of Care.
c. Identify the
four elements of negligence.
d.
Identify an act of commission.
e.
Identify an act of omission.
f.
Identify the definition of civil liability.
g. Identify the four requirements of a
successful tort claim.
h. Identify
the two types of civil liability faced by telecommunicators.
i. Identify two of the three items in the
communications center which can assist in liability protection.
j. Define what situations create PST/customer
privilege.
k. Describe proper
procedures to communicate confidential patient information.
l. Describe local procedures for
documentation and record keeping.
4. The learning objectives for Radio
Techniques include:
a. Identify the three
primary segments of the radio spectrum that are used for public safety
communications.
b. Match "skip"
with its correct definition.
c.
Match "repeater" with its correct definition.
d. Match "clipping" with its correct
definition.
e. Identify the types
of radios used by public safety agencies.
f. Demonstrate how long a telecommunicator
should transmit without releasing the transmitter switch.
g. Identify the tree steps taken before
transmitting on a radio.
h.
Demonstrate the speed at which information should be broadcast.
5. The learning objectives of Call
Handling Techniques include:
a. Given a call
transcript, identify the who, what, when, where and how within the information
provided.
b. Describe what
information is needed to assist responders in locating an incident.
c. When an exact address is not known by the
caller, identify what information will assist responders.
d. Identify the concept of positive call
termination.
e. Identify the two
addresses the reporting party may give you.
f. Demonstrate the use of repetitive
persistence when managing the hysterical caller.
g. Describe ways to help children provide
address locations.
h. Describe
methods used to deal with callers suffering from mental condition.
6. The learning objectives of
9-1-1 systems include:
a. Identify three
benefits public safety agencies receive from E-9-1-1.
b. Demonstrate three ways that
telecommunicators handle or reroute E-9-1-1 calls.
c. Identify two of the three features of a
basic 9-1-1 system.
d. Identify
the two primary features of an enhanced 9-1-1 system.
e. Define "public safety answering point" and
"emergency call".
f. Demonstrate
the proper technique to dispatch in the following simulations:
1. Hazardous Materials incident
2. Barricaded Person/Hostage
3. Search and Rescue
4. Emergency Medical Dispatch
7. The learning
objectives of the use of a TDD or TTY include:
a. Define the acronyms TDD and TTY.
b. Identify the formats used for
communication via a TDD or TTY.
c.
Demonstrate the methods used to identify a TDD or TTY call.
d. Identify the code used when placing a TDD
or TTY caller on hold while emergency assistance is dispatched.
e. Identify the code used when it is the
other person's turn to communicate on a TDD or TTY.
f. Identify the code used to signify the end
of a conversation on a TDD or TTY.
g. Identify the code used when you are
hanging up or completing a TDD or TTY call.
h. Identify two things to consider when
receiving an operator-assisted call.
i. Demonstrate the ability to take control of
a call and obtain the six W's of information gathering.
j. Demonstrate positive call termination.
k. Demonstrate the proper use of a
TDD and TTY.
l. Demonstrate taking
an emergency call using the TDD.
m. Discuss the need for TDD and TTY in the
Communications Center.
8. The supplemental learning objectives for
Law Enforcement and Fire Service Telecommunicators include:
a. Match "peace officer" with its correct MS
definition.
b. Match "corrections
officer" with its correct MS definition.
c. Match "parole and probation officer" with
its correct MS definition.
d.
Identify three of the four governmental levels of law enforcement found in
Mississippi.
e. Match "offense"
with its correct MS definition.
f.
Match "crime" with its correct MS definition.
g. Match "civil" law with its correct MS
definition.
h. Identify the
differences between the County Sheriff's Office and a City Police Department.
i. Match "correctional facility"
with its correct MS definition.
j.
Identify the primary function of a "civil deputy".
k. Identify the reasons why confidentiality
is an important factor to the telecommunicator.
l. Demonstrate the ability to differentiate
between civil and criminal complaints.
m. Given a simulation, differentiate between
different kinds of crime and determine the specific nature of a call.
n. Define the following terms:
1. Emergency Response Officer
2. Emergency Alerting System
3. All Points Bulletin or BOLO
o. Identify and explain the
resources available to a dispatcher other than those of a public safety agency,
e.g. Poison Control, Child Welfare, Search and Rescue, State Fire Marshall's
Office, etc.
p. Identify four of
the seven areas where law enforcement and fire service dispatchers expose
themselves to liability.
q.
Identify four of the six ways law enforcement and fire service dispatchers can
protect themselves and their agency from lawsuit.
9. The learning objectives for using the
National Crime Information Center (NCIC) and the Mississippi Justice
Information Center (MJIC) include:
a. Explain
and apply to simulated situations policies and procedures which govern the use
of and access to NCIC and MJIC.
b.
Explain the major security issues related to NCIC/MJIC.
c. Identify limits in the use of NCIC/MJIC
information and liability attached hereto.
10. The learning objectives for helping
ensure responder safety include:
a. Identify
the telecommunicator's #1 awareness priority.
b. Define "welfare check".
c. Identify four of the six pieces of
"safety" information that should be gathered and relayed to responding units if
possible.
d. Identify three
procedures that, if performed, would aid in officer safety on traffic stops.
e. Identify three of the five
indicators that a problem may exist at the scene.
f. Identify three of the six steps that the
telecommunicator can take to assist in officer safety.
g. Identity the procedure used when fire
and/or emergency medical services are dispatched to a scene when law
enforcement intervention is needed.
h. Explain the idea of a "safety" update and
when it should be done.
B. In addition to understanding the learning
objectives for Public Safety Telecommunicators, those telecommunicators whose
duties involve the dispatching of emergency medical vehicles require more
specialized instruction.
1. The basic
learning objectives of Emergency Medical Dispatch include:
a. Identify the concept of emergency medical
dispatch.
b. Given three examples,
identify the need for giving pre-arrival instructions.
c. Identify information which should be
relayed to the responding EMS providers.
d. Demonstrate the ability to take control of
a call using directed interview techniques.
e. Demonstrate the proper use of an EMD Card
System.
2. The learning
objectives for the roles and responsibilities of an EMS dispatcher include:
a. Identify the primary roles of the
Emergency Medical Dispatcher.
b.
Identify the levels of EMS personnel that provide pre-hospital medical care.
c. Identify the levels of EMT
certification.
d. Define and
identify how EMD cards are authorized for use.
e. Discuss the process of becoming trained
and certified as an EMD telecommunicator in Mississippi.
3. The learning objectives for Medical
Response Telephone Techniques include:
a.
Identify the essential information that must be obtained from every caller.
b. Define three types of callers.
c. Identify methods to prompt and
efficient gathering and dissemination of information.
d. Discuss commonly held misconceptions
regarding medical dispatching.
e.
Define and demonstrate the use of repetitive persistence.
f. Define and differentiate Post Dispatch
versus Pre-Arrival Instructions.
4. The learning objectives for Post Dispatch
and Pre-Arrival Instructions include:
a.
Identify the concept of emergency medical dispatch.
b. Given three examples, identify the need
for giving Post Dispatch and/or Pre-Arrival instructions.
c. Identify three of the six pieces of
information which should be relayed to the responding EMS providers.
d. Demonstrate the ability to take control of
a call using directed interview techniques.
e. Demonstrate the proper use of an EMD card
system.
5. The learning
objectives for a general medical background include:
a. Define symptom
b. Define sign.
c. Demonstrate how to determine pulse rate.
d. Identify what low blood
pressure may indicate concerning a patient's condition.
e. Demonstrate how to determine the status of
a patient's respiration.
f.
Identify the normal human body temperature.
g. Identify the three characteristics of the
patient's skin which can be used to determine patient status.
h. Explain the function of respiration.
i. Explain the function of the
circulatory system.
j. Identify
the correct location of the human heart.
k. Explain the function of arteries.
l. Explain the function of veins.
m. Identify the normal clotting
time.
n. Discuss how to determine
a patient's level of consciousness.
o. Define breathing difficulty.
p. Define shock.
q. Identify the signs and symptoms of shock.
6. The learning
objectives for Legal Considerations include:
a. Define liability.
b. Define negligence.
c. Define duty as it relates to EMS
dispatching.
d. Define breach of
duty as it relates to EMS dispatching.
e. Identify those guidelines which are used
by a judge in a court case to determine the standard of care.
f. Define injury.
g. Define proximate cause.
h. Identify the three circumstances which
provide for exemption from liability under the "Good Samaritan" law.
i. Identify and define the two types of
consent.
j. Define abandonment.
Miss Code Ann. § 19-5-355
Disclaimer: These regulations may not be the most recent version. Mississippi may have more current or accurate information. We make no warranties or guarantees about the accuracy, completeness, or adequacy of the information contained on this site or the information linked to on the state site. Please check official sources.
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