Current through Register Vol. 49, No. 13, September 23, 2024
Subpart 1.
Framework; consumer assistance partners.
MNsure shall provide consumers with impartial, high-quality,
community-based education and information, and in-person application and
enrollment assistance through consumer assistance partners. In order to ensure
the delivery of high quality services, to minimize or eliminate the existence
of conflicts of interest and ensure integrity, MNsure will:
A. screen for potential conflicts of interest
during the consumer assistance partner selection process and throughout the
term of engagement with these entities;
B. require initial and ongoing training that
includes instruction on providing impartial education and in-person assistance
with consumer selection of a qualified health plan;
C. require the consumer assistance partner to
disclose all affiliations that may present a direct, indirect, or perceived
conflict of interest which includes submission of a written attestation that
the consumer assistance partner is not a health insurance issuer or issuer of
stop loss insurance, a subsidiary of a health insurance issuer or issuer of
stop loss insurance, or an association that includes members of, or lobbies on
behalf of, the insurance industry;
D. monitor the consumer assistance partner's
performance and practice through reporting;
E. monitor the consumer assistance partner
through feedback tools on the MNsure Web site and through qualitative and
quantitative evaluation tools;
F.
actively solicit customer satisfaction feedback on experience with MNsure;
and
G. as circumstances command,
where a conflict of interest arises, require mitigation, revocation of
certification, or termination of partnership with a consumer assistance
partner.
Subp. 2.
Insurance producers.
All current conflict of interest requirements in Minnesota
Rules and Minnesota Statutes shall apply to insurance producers.
