Minnesota Administrative Rules
Agency 224 - MNsure/Minnesota Health Insurance Exchange
Chapter 7700 - ADMINISTRATION AND OPERATION
Part 7700.0060 - CERTIFICATION

Subpart 1. Consumer assistance partners.

Before providing any services, a navigator, in-person assister, or certified application counselor must be certified by MNsure by meeting the criteria in items A to F:

Subp. 2. Insurance producers.

Before providing any services through MNsure, an insurance producer must be certified by MNsure by meeting the criteria in items A to G:

Subp. 3. Noncompliance.

At MNsure's discretion, certification may be withdrawn from a navigator, in-person assister, certified application counselor or individual for noncompliance with the certification requirements in subpart 1. At MNsure's discretion, certification may be withdrawn from an insurance producer entity or individual for noncompliance with the certification requirements in subpart 2.

Subp. 4. Monitored performance.

At MNsure's discretion, a consumer assistance partner and MNsure certified insurance producer's performance may be monitored during the certification period. MNsure may require an underperforming entity to develop and implement a time-limited performance improvement plan. If performance is not to MNsure's satisfaction, certification to provide services through MNsure may be withdrawn.