Current through Register Vol. 49, No. 13, September 23, 2024
Subpart 1.
Basic requirements of course of study.
An applicant must complete a course of study with a minimum
of 80 hours in core subjects necessary to perform the duties of an assisted
living director and including the requirements of this part.
Subp. 2.
Customer care, services, and
supports.
An applicant must complete a course in customer care,
services, and supports covering:
A.
quality systems, including customer satisfaction, problem identification, data
collection, root cause analysis, and quality management programs;
B. hospitality, including models for customer
engagement and satisfaction;
C.
coordination and arrangement of services with physicians, hospice, home care,
podiatrists, audiologists, and other health care and community service
providers; and
D. how to address
complaints and resident and family councils.
Subp. 3.
Human resources.
An applicant must complete a course in human resources
covering:
A. recruitment
practices;
B. screening
practices;
C. hiring
principles;
D. employee
training;
E. employee retention and
satisfaction, including performance management;
F. employment policies and procedures;
and
G. compliance requirements
related to state and federal laws.
H. other issues identified by the board
according to part 6400.7090, subpart 7.
Subp. 4.
Finance.
An applicant must complete a course in finance covering
financial management, including invoicing and managing revenue cycle, operating
and capital budgeting, budgeting and rate setting, accounting, quality and
performance assessments related to financial and business operations, and
Medicaid and other payment sources.
Subp. 5.
Environment.
An applicant must complete a course in assisted living
facilities environment covering:
A.
risk management, including risk identification and emergency plans for both
shelter in place and evacuation;
B.
culinary services, including diets and meals, safety and sanitation;
C. plant operations, including preventative
maintenance, comfort and security issues, infection control, environmental
design, assistive technology, and compliance with the Occupational Safety and
Health Administration (OSHA) and the Americans with Disabilities Act;
D. current regulatory requirements on the
physical plant; and
E. grounds and
contracts management.
Subp.
6.
Management and leadership.
An applicant must complete a course in management and
leadership covering:
A. leadership
styles and theories;
B.
confidentiality under state and federal law, including the Health Insurance
Portability and Accountability Act (HIPAA);
C. marketing, including community connections
and legal marketing practices;
D.
management practices, including team building;
E. culturally sensitive workplaces, services,
and practices; and
F.
problem-solving and ethical decision-making.
